Front of House Staff

5 months ago

Brampton, Canada Turtle Jacks Muskoka Grill Full time

Are you a dynamic and motivated individual with a passion for delivering top-notch customer experiences? We are seeking a talented Front-of-House supervisor to join our thriving team and lead the way in providing exceptional service to our valued patrons.

**About Us**:
At Turtle Jack's Muskoka Grill, we take pride in offering a one-of-a-kind experience to every customer who walks through our doors. As an excellent, vibrant house, we are committed to excellence and strive to create a warm, welcoming atmosphere for all our guests.

**Role and Responsibilities**:
As the Front of House Supervisor, you will be a pivotal figure in ensuring the seamless operation of our establishment. Your key responsibilities will include:

- Supervising and guiding the front-end team to deliver exceptional customer service.
- Overseeing daily operations to maintain high service standards and a positive guest experience.
- Handling guest inquiries, resolving concerns, and ensuring customer satisfaction.
- Coordinating with the kitchen and back-of-house staff to ensure efficient service and timely delivery of orders.
- Training and developing front-of-house team members to enhance their skills and foster a cohesive work environment.
- Assisting with staff scheduling, ensuring adequate coverage during peak hours and special events.
- Implementing and upholding company policies, hygiene standards, and safety protocols.
- Managing inventory levels for front-of-house supplies and equipment.
- Collaborating with management to create and execute promotions and special events.

**Qualifications and Skills**:

- Proven experience in a supervisory or leadership role within the hospitality or customer service industry.
- Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
- Strong organizational abilities and the capacity to handle multiple tasks with attention to detail.
- Ability to remain calm and composed in high-pressure situations, resolving conflicts with tact and diplomacy.
- A passion for delivering exceptional customer service and a commitment to exceeding expectations.
- Familiarity with POS systems, reservation software, and basic computer proficiency.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.

**Benefits and Perks**:

- Competitive salary and performance-based incentives.
- Opportunities for career advancement and professional development.
- A positive and inclusive work environment that values teamwork and creativity.
- Staff discounts on meals and other perks.
- Flexible scheduling to promote work-life balance.

To apply, please submit your resume and a compelling cover letter detailing why you would be the perfect fit for this role. We can't wait to welcome the newest addition to our exceptional team

All the Best

Turtle Jack's Team

**Job Types**: Full-time, Part-time, Permanent, Casual, Seasonal
Contract length: 9 months
Part-time hours: 30 per week

**Salary**: $15.50-$20.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Language training provided
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Brampton, ON L6Y 1M1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervising: 1 year (required)
- Bartending: 1 year (required)

Licence/Certification:

- Smart Serve (required)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Work Location: In person

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