Administrative Service Representative

6 months ago

Brampton, Canada Regional Municipality of Peel Full time

**Job Description**:
**Administrative Service Representative - Housing Services**

**Human Services, Housing Services**

**CUPE LOCAL 966**

**Status: (1) Contract Full Time - up to 6 months (3) Contract Full Time - up to 12 months**

**Salary Range: $45,356 to $53,237 per annum**

**Work Mode**:Hybrid **_see below for more details about this work mode._**

**Location: 10 **Peel Centre Dr., Brampton, ON**

**Hours of work: 35 hours per week**

**Who we are**:Housing Services leads service system planning and management of housing and homelessness programs and services with a view to policy and service integration. Helps improve these services through effective planning, based on local information and research about the needs of Peel’s many different communities.

“Housing Services is passionately committed to ensuring stable, affordable, appropriate housing and supports in Peel. We manage a collaborative system of care focused on delivering services with compassion and respect in a way that preserves dignity.”

We plan, manage and delivery quality, integrated human services and resources that invest in people to enable participation in the changing community and the economy.

**The Role**:As the Administrative Service Representative, you will provide administrative support services to the Housing Client Services Unit within the Housing Services.

**What you will do in this role**:

- Conducts all third-party checks for various programs within Housing Client Services
- Supports assignment of client cases as required
- Process mail within Housing Client Services
- Book clients into sessions, workshops, and one on one appointments as required
- Format letters, calendars, reports, memos, charts, statistics, Power Point presentations etc. as required
- Complete client checks on relevant databases
- Executes all purchase of service/contracts for Housing Client Services
- Complete statistics/charts for Housing Client Services Programs at established daily, weekly, monthly intervals
- Process time and absent entries for Housing Client Services; provide timely responses to inquiries and escalate as necessary
- Populate/edit schedules for Housing Client Services client sessions, worker appointments and staff training sessions
- Print appointment schedules daily or as required
- Book, cancel, and reschedule Housing Client Services appointments and notify clients as required
- Action requests from provincial data bases, administrative mail boxes, as well as community partners, and agencies
- Prepare monthly reports
- Perform administrative functions such as photocopying, room bookings, mail outs, maintain and update various data bases, booking and managing equipment, and sending invitations through Outlook
- Prepare housing packages for Housing Client Services Unit
- Coordinate referrals to internal and external partners
- Administrative support to Housing - Client Services supervisory team
- Other related duties as required

**What the role requires**:

- Completion of secondary school diploma or educational equivalent, with at least one year administrative or customer service experience

**Skills/Abilities**:

- Data entry skills
- Organizational skills to prioritize work and function within established office routines
- Ability to work in a team environment
- Ability to learn, retain and adjust priorities to meet the needs of a continuously changing environment
- Ability to work in a fast pace environment with continuously changing priorities
- Ability to work independently, with mínimal supervision
- Excellent customer service skills
- Good interpersonal skills
- Problem solving skills
- Strong communication skills, written and verbal, with proficiency in English
- Ability to exercise judgement to support good decision making
- Ability to multitask
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

**Preference will be given to qualified applicants who are currently in the bargaining unit.**
- Automatic enrolment into OMERS pension plan (where applicable)
- Supportive leadership and a culture of respect and inclusion

**Work Mode & Job Location**: In this role, you'll enjoy the flexibility of a hybrid work arrangement. This means you'll have the ability to work off-site and on-site as needed, depending on operational needs at the **10 Peel Centre Dr., Brampton, ON** worksite. The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

**Hours of Work**: 35 hours per week

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service e

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