House Captain

**Job Description**:
**JOB TITLE**:House Captain

**DEPARTMENT**:Community Services

**NUMBER OF POSITIONS**:2

**JOB STATUS & DURATION**:Part time, Seasonal, Temporary

**HOURS OF WORK**:24 hour workweek / shift work / variable hours

**LOCATION**:The Rose Theatre

**HOURLY RATE: $**18.11

**JOB TYPE**:Management and Administration

**POSTING DATE**:October 04, 2024

**CLOSING DATE**:October 27, 2024

**AREA OF RESPONSIBILITY**:
Reporting to the Coordinator, Artist & Audience Operations, oversees a unit of volunteers and patrons, to ensure the successful operation of events and the safety and enjoyment for all.

Ensure positive theatre experiences are sustained through exemplary customer service. Provides direction to ushers and volunteers.
- Assume a lead role during events, liaising with Front of House Manager, Concessions, Volunteers, Maintenance, Technical, Box Office, Marketing, Production, City Departments, Community Affiliates and Clients.
- Ensure that all frontline equipment is in working order and readily available for the team
- Contribute to the successful and safe operation of theatre events by assisting team and clients during preparation for events including set up, ticket distribution, scanning, and supervising smaller events within events
- Responsible for load in and out of patrons, ticket taking, seating patrons, coat check, greeter in an assigned section
- Provide a high level of front-line customer service including greeting and engaging patrons
- Maintain an understanding of current and upcoming events and programs
- Maintain complete vigilance while on duty and be ready to respond to any emergencies
- Report all concerns, accidents and incidents to immediate supervisor and take appropriate action
- Complete administrative duties in a timely manner (eg. incident/accident reports, volunteer reports)
- Maintain a safe and tidy theatre spaces
- Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
- Always ensure the safety of patrons. Coordinate emergency evacuation procedures as required.
- Attend meetings/training as required
- Performs other duties as assigned

**SELECTION CRITERIA**:
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**EDUCATION**:

- Ontario Secondary School Graduation Diploma (OSSD), or equivalent
- Smart Serve Certified

**REQUIRED EXPERIENCE**:

- ** **Minimum one year experience in a customer service environment, preference given to those with an event or theatre background

**OTHER SKILLS AND ASSETS**:

- Understanding of theatre etiquette and culture as demonstrated through scenario testing
- Current Standard First Aid / CPR C / AED from an accredited organization
- Submit or agree to a Vulnerable Sector Criminal Record Check
- Exceptional customer service and communication skills
- Able to work efficiently independently and/or as an invaluable part of a team in a supervisory role.
- Able to speak publicly and lead a team, motivated and willing to take initiative and make decisions.
- Must be available to work flexible hours, evenings and weekends
- **Preference will be given to students that have a permanent residency in Brampton._
- **_Various tests and/or exams may be administered as part of the selection criteria._

**Interview**:Our recruitment process will be completed with video conference technology.

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