Guest Experience Supervisor, Open Top Touring

2 months ago

Banff, Canada Pursuit Collection Full time

What will be your daily pursuit?:
Supervise standards of service and performance of Open Top Touring located within the Brewster Transportation Centre (depot). Leading by example, fostering a positive working environment, ensuring all staff maintain up-to-date knowledge, follow consistent policies and procedures, and ensure each guest receives an exceptional experience.

What will your compensation be?:
The wage for this position will be based on experience.

What perks can you expect?:

- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.

What will you do in this job?:

- Assist with the management and upholding of Pursuit’s Hospitality Standards at the Brewster Transportation Centre (Depot), with a primary focus of Open Top Touring.
- Lead by example to create a positive work environment, ensuring staff follow policies and deliver excellent guest experiences.
- Work closely with the Open Top Touring Manager and collaborate with teams from other lines of business within Pursuit to ensure smooth operations and effective communication.
- Assist with recruiting, training, and development of staff alongside the Open Top Touring Manager, including leading training sessions on Brewster and Pursuit products.
- Maintain reference guides, scripts, and tools to align with current business expectations, while providing coaching, feedback, and support to ensure team members’ ongoing development and alignment with business goals.
- Maintain clear and professional communication with leadership in both Transportation and Pursuit, ensuring concise and effective handover messages and collaboration.
- Coordinate daily operations, solve problems, and report issues promptly.
- Maintain clean, organized, and well-stocked workspaces by ensuring that materials and supplies are up-to-date. Facilitate the team's effective performance by placing orders or communicating supply needs to relevant personnel.
- Serve as the escalation point for customer service issues, providing efficient and effective resolution and subsequent follow up and reporting as required.
- Maintain and enforce company policies and safety guidelines, ensuring staff compliance through regular training, coaching, retraining, and disciplinary actions when necessary.
- Execute all work in a safe, professional manner in compliance with Health & Safety and Pursuit’s Always Honest Policy.
- Conduct evaluations of team members throughout the season and provide feedback.
- Coordinate with Dispatch and Compound for vehicle usage and maintenance.
- Assist with cash handling and daily reconciliations, providing support where required.
- Promote a positive team environment through well-being checks, recognition, and team-building activities. Recognize achievements through innovative ways of rewarding staff, aside from Peak
- Work varied shifts to support different departments within Transportation and maintain a presence at all operating locations. Scheduled for on-call support as required.
- Work independently with accountability, manage tasks effectively while upholding responsibility for meeting deadlines and achieving results.
- Collaborate with other leaders to ensure that teams are striving to meet targets and help with the implementation of promotional items.
- Responsible for ensuring all team members understand Pursuit company values and the Open Top Touring, Brewster and Pursuit Adventure Centre brands.
- Participate in additional training when offered.

What skills and experience do you need for this job?:

- Alberta Class 4 Drivers License, or willingness to obtain
- Experience in commercial driving an asset, but not required.
- Strong customer focus providing friendly, professional, and efficient
- Passion for employee and guest safety.
- Effective problem solving and critical thinking skills.
- Demonstrate high levels of positive energy and a willingness to take on new
- Attention to detail and good communication and listening skills.
- Excellent organizational and multi-tasking skills.
- Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.
- Actively contribute to motivating and leading a team of up to 40 people.
- Ability to work independently with mínimal supervision as required.

What will your work environment be like?:

- Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
- Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
- Independent. You’ll spend your days in and

  • Guest Experience Supervisor, Open Top Touring

    4 days ago

    Banff, Canada Pursuit Collection Full time

    What will be your daily pursuit?: Supervise standards of service and performance of Open Top Touring located within the Brewster Transportation Centre (depot). Leading by example, fostering a positive working environment, ensuring all staff maintain up-to-date knowledge, follow consistent policies and procedures, and ensure each guest receives an...

  • Driver Guide, Open Top Touring

    1 month ago

    Banff, Canada Pursuit Collection Full time

    What will be your daily pursuit?: Your daily pursuit is ensuring positive guest experiences and interactions by delivering unique interpretive content in a fun and engaging way, while simultaneously operating a commercial vehicle in a safe manner. What will your compensation be?: - This is a union position. The wages offered will be in line with our...

  • Touring Experience Manager

    2 weeks ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Experience the Thrill of Tour GuidingWe are seeking an energetic and charismatic individual to join our team as a Touring Experience Manager, responsible for delivering exceptional interpretive content to guests while operating a commercial vehicle in a safe and engaging manner.About the RoleEnsure positive guest experiences through unique and entertaining...

  • Guest Experience Supervisor, Brewster Transportation

    3 weeks ago

    Banff, Canada Pursuit Collection Full time

    What will be your daily pursuit?: Your daily pursuit will include playing a pivotal role in leading, inspiring, and empowering our team to deliver world-class guest experiences in the breathtaking Canadian Rockies. This dynamic position blends operational oversight, collaboration, and team leadership to ensure seamless service across multiple...

  • Guest Experience Director

    2 weeks ago

    Banff, Alberta, Canada Disability Solutions Full time

    Job OverviewWe are seeking a Guest Experience Lead to join our team at lululemon. As a Guest Experience Lead, you will be responsible for ensuring all guests receive a quality in-store experience. This includes providing technical product education, leading from the floor, and driving store performance.About the RoleThe ideal candidate will have 1 year of...

  • Tour Guide

    2 weeks ago

    Banff, Canada Banff Guide Service Full time

    Education: No degree, certificate or diploma - Experience: Will train - **Asset languages**: - Japanese - ** Work site environment**: - Outdoors - ** Work setting**: - Various locations - ** Tasks**: - Confirm transportation and accommodation reservations - Co-ordinate recreation activities - Describe points of interest, answer questions and supply...

  • Tour Operations Supervisor, Lake Minnewanka

    1 month ago

    Banff, Canada Pursuit Collection Full time

    What will be your daily pursuit?: Your daily pursuit is mentoring and leading your team, ensuring every guest enjoys a captivating journey filled with stories, insights, and memorable moments as they explore the wonders around them. When does this adventure begin?: This job is posted as part of our seasonal hiring for **Spring/Summer, 2025.** What perks...

  • Guest Services Supervisor

    4 months ago

    Banff, Canada Banff Centre for Arts and Creativity Full time

    **Guest Services Supervisor**: Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus - artists, leaders, and thinkers - to unleash their creative potential. Banff Centre for Arts and Creativity acknowledges, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and...

  • Interpretive Tour Guide

    4 days ago

    Banff, Canada Discover Banff Tours Full time

    **Interpretive Tour Guides _(Full Time/Part Time)_** What could be better than having your office in the great outdoors? Whether sightseeing by sedan or bus or exploring on trail once you leave the office and have your guests on board you are in charge. At Discover Banff Tours we care about having fun with fellow staff and guests, we show pride for where...

  • Guest Experience Supervisor, Banff Gondola

    3 weeks ago

    Banff, Canada Pursuit Collection Full time

    What will be your daily pursuit?: Your daily pursuit is guiding and motivating your team to deliver exceptional guest service, ensuring every guest has an unforgettable experience. What will your compensation be?: The starting wage for this position is $20.00. When does this adventure begin?: This job is posted as part of our seasonal hiring for...

  • Boat Captain/tour Guide, Lake Minnewanka

    1 month ago

    Banff, Canada Pursuit Collection Full time

    What will be your daily pursuit?: Your daily pursuit is bringing iconic locations to life through storytelling, sharing fascinating facts and unforgettable experiences with our guests while guiding them on their adventures. What will your compensation be?: The starting salary for this role is $19.50 per hour. When does this adventure begin?: This job is...

  • Tour Interpretation Lead

    1 month ago

    Banff, Canada Pursuit Collection Full time

    What will be your daily pursuit?: Your daily pursuit is mentoring and leading your team, ensuring every guest enjoys a captivating journey filled with stories, insights, and memorable moments as they explore the wonders around them. What will your compensation be?: The wage for this role is $20.50/hour. When does this adventure begin?: What perks can you...

  • Specialty Tours Lead, Lake Minnewanka

    1 month ago

    Banff, Canada Pursuit Collection Full time

    What will be your daily pursuit?: Your daily pursuit is mentoring and leading your team, ensuring every guest enjoys a captivating journey filled with stories, insights, and memorable moments as they explore the wonders around them. What will your compensation be?: The wage for this position is $20.50/hour. When does this adventure begin?: What perks can...

  • Retail Associate

    7 months ago

    Banff, Canada Banff Hospitality Collective Full time

    **We Love Perks! This Position Includes**: - Live, work & play in Banff National Park! - Flexible hours with great earning potential - Wicked staff discounts and perks - 25% off food at all 14 venues + more - Fun staff events - Outdoor activities, PARK Cleanups, holiday parties, team socials + more - Opportunities for growth and advancement across 15 unique...

  • Captain Supervisor, Lake Minnewanka

    1 month ago

    Banff, Canada Pursuit Collection Full time

    What will be your daily pursuit?: Your daily pursuit is mentoring and leading your team, ensuring every guest enjoys a captivating journey filled with stories, insights, and memorable moments as they explore the wonders around them. What will your compensation be?: The starting salary for this role is $20.50 per hour. When does this adventure begin?: ...

  • Guest Services Supervisor

    1 month ago

    Banff, Canada Banff Collection by InnVest Hotels Full time

    **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...

  • Guest Experience Agent, Lake Minnewanka

    1 month ago

    Banff, Canada Pursuit Collection Full time

    What will be your daily pursuit?: Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience. What will your compensation be?: The starting salary for this role is $18.00 per hour. When does this adventure begin?: This job is posted as part of our seasonal hiring for **Spring/Summer,...

  • Guest Experience Agent Lead, Lake Minnewanka

    1 month ago

    Banff, Canada Pursuit Collection Full time

    What will be your daily pursuit?: Your daily pursuit is guiding and motivating your team to deliver exceptional guest service, ensuring every guest has an unforgettable experience. What will your compensation be?: The wage for this role $18.50/hour. When does this adventure begin?: What perks can you expect?: - Join an inclusive, global team and make...

  • Opening Team Otter Hotel

    7 months ago

    Banff, Canada Banff Caribou Properties Ltd. Full time

    As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide...

  • Tour Guide

    4 weeks ago

    Banff, Canada Explorer Canada Holidays Ltd. Full time

    Education: - Expérience: - **Education**: - No degree, certificate or diploma - ** Asset languages**: - Japanese - ** Work site environment**: - Outdoors - ** Work setting**: - Rural area - Remote location - Various locations - ** Tasks**: - Confirm transportation and accommodation reservations - Collect administration or entrance fees - Co-ordinate...