Assistant Revenue Manager

6 months ago

Banff, Canada Pursuit Collection Full time

Compensation:
Circa $60,000 CAD + Benefits

What perks can you expect?:

- Work in a dynamic, culturally diverse team from around the globe
- Fast-paced and active position - get your step counter ready
- Complimentary lodging as a taxable benefit
- The chance to work in an inclusive culture and make life-long friends
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:
In this role, you will collaborate with the Director of Revenue Maximization to drive revenue and profit for our Banff Jasper attractions and transportation businesses using rational, disciplined decision-making processes, while managing risk under current and anticipated market conditions. This highly collaborative position is key to the development and implementation of effective product, price, inventory, and distribution strategies. This position oversees all aspects of inventory management in all guest channels, including online travel agencies (OTAs). This Role will be based out of our Banff Office

This role requires critical thinking, strong relationship-building abilities, change management skills, and an analytical mind. It requires the ability to successfully communicate rate and product recommendations to the Revenue Team (consisting of Sales, Marketing, and Central Reservations) and General Managers who must align on the strategies. To be successful, you will collaborate frequently with your local team and have effective communication skills. While most of the Banff Jasper attractions are summer only, the Banff Gondola and Brewster Express are two of Pursuits year-round businesses and are watched by the company and our Board all year.
- Optimize price strategies through definition and management of all consumer direct rates, travel trade rate levels, and other tactics, congruent with demand factors
- Play an active role in annual business plans, working along-side marketing and sales to set budgets with PAX/ETP and revenue by sales channel
- Manage all OTA partners to maximize visibility and revenue while maintaining the two-way interface through a relationship with Redeam (attraction channel manager)
- Prepare for and chair recurring bi-weekly Revenue meetings with the Revenue team, Operations and Finance
- Prepare 21-month Forecasts (Day by Day by Segment) for each business
- Evaluate available Market Share/Data reports to understand trends and opportunities and the market as a whole and ensure targeted pricing and positioning is achieved
- Proactively monitor local events and plan for demands on inventory
- Ensure standards in all systems are being met and identify opportunities for improvement in central reservations, website, and walk-up scenarios
- Provide pricing for Sales-inclusive of Affiliate, Regional and Travel Trade
- Mange the Master Pricing Lists on an ongoing basis
- Work with the General Managers to understand guest feedback and collaborate to improve scores
- Monitor dynamic pricing through partnership with Digonex in all attractions (excluding transportation)
- Weekly pace reporting for all lines of businesses pre-season and during operations
- Work with the Operations teams to monitor inventory to ensure maximum utilization
- Enforces and follows all Viad and Pursuit policies and regulations, including our ‘Always Honest’ code of conduct
- Completes other tasks and projects as needed to support the Pursuit Leadership Teams

What skills and experience do you need for this job?:
**What skills and experience do you need for this job?**
- Minimum 2+ years’ experience in a business pricing role, analysis role, or similar work experience related to driving revenue and business growth
- Advanced experience using Microsoft Office tools (Excel, Word, PPT, MS Teams) strongly preferred, with a strong focus on Excel
- Strong “can-do” attitude with willingness to be flexible and adaptable
- Ability to make decisions, solve problems, exercise good judgment and think critically
- Able to draw conclusions through data analysis and communicate clearly to stakeholders
- Strong commitment to building positive working relationships and collaboration
- Willingness to work with a geographically dispersed team, virtually and in-person
- Resourceful, with a curiosity to ask questions and create new solutions
- Ability to organize and prioritize multiple tasks in a fast-paced environment
- Sense of urgency to complete job duties accurately and in a timely manner
- Sense of humor and ability to ‘let things roll’ when the unexpected happens
- Solid written and verbal communication skills
- Hospitality and service-focused mindset including the need to work successfully with both internal and external partners
- While infrequent, must be flexible to work non-traditional hours/days if there is a critical business need
- Open to and recognize the need for change and continuous improvement

This li

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