Renewals Representative
2 months ago
In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales Reps, Inside Territory Account Managers, Channel Partners & Distributors on all levels of Renewal opportunities. This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a specific assigned territory within the United States. Position located at HQ in Sunnyvale, CA.
**Position Description**
- Support and assist Customers, Sales, Partners & Distributors with full Renewal Sales cycle including:
- Generating install base asset reports via the Renewal Tracking System, generate quotes, assist with re-quoting, create proactive upsell quotes, enforce management of Salesforce Renewal opportunities to assigned Sales Reps, assist with product refresh/upsell data & tracking, Trading up, ELA/ESA data support (Enterprise Agreements), EOS/EOL data (End of Support), RMA troubleshooting, general Renewal expertise knowledge share etc.
- Manage inbound Renewal inquiries via Lead record & inbound Renewal calls to corporate phone line
- Train new hire Sales reps on Renewal process & best practices on an as needed basis
- Cross functional/in person interaction on premises with HQ teams such as
- Product Marketing, Finance, IT, Order Management, Customer Support, Enterprise Agreement team, Pricing, Marketing & Sales to ensure alignment on renewal processes
- Prioritize workload in order to meet all KPIs, goals and objectives. Staying proactive and productive throughout day on daily tasks and updating renewal opportunities
- Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
Quota carrying position tied to territory Renewal goals
**Skill Requirements**
- Intermediate level of expertise using Salesforce, MS Excel, MS Word & MS PowerPoint
- Extremely high attention to detail, analytical & comfortable in a numeric/data driven environment
- Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency
- Must be customer service forward, self-starter, fast learner & team player
- Ability to maintain a positive, flexible & professional attitude towards customers and co-workers
Ability to "think outside the box", troubleshoot proactively & accordingly with “Go above & beyond” mentality
**Required Skills, Experience & Education
- Bachelor's degree or relevant work experience
- 1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry)
- Track record of meeting monthly, quarterly or annual individual or team quotas
- Has knowledge of commonly used terminology & products within the Cyber Security field
- Understanding of B2B Channel Sales & Direct Sales motions
- bilingual - French/English
- The Renewal Representative is required to spend more than 50% of their time outside of their office or home office engaged in selling, including travel as needed to make a sale.
-
Renewal Representative
6 months ago
Ottawa, Canada Fortinet Full time**Job Description: **Renewal Rep - **In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales Reps, Inside Territory Account Managers, Channel Partners & Distributors on all levels of Renewal opportunities. This...
-
Renewals Representative
6 months ago
Ottawa, Canada Fortinet Full time**Job Description: **Renewal Rep - **In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales Reps, Inside Territory Account Managers, Channel Partners & Distributors on all levels of Renewal opportunities. This...
-
Renewal Representative
6 months ago
Ottawa, Canada Fortinet Full time**Job Description: **Renewal Rep - **In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales Reps, Inside Territory Account Managers, Channel Partners & Distributors on all levels of Renewal opportunities. This...
-
Subscriptions & Renewals Coordinator
6 months ago
Ottawa, Canada March Networks Corporation Full time**Subscriptions & Renewals Coordinator (Ottawa ON)** **Purpose**: Reporting to the Manager, Customer Operations, the Subscriptions & Renewals Coordinator will assist with the achievement of corporate goals and objectives by administering March Networks Hosted Services Subscriptions and Renewals, within the Customer Operations Department. The Subscriptions &...
-
Subscriptions & Renewals Coordinator
5 months ago
Ottawa, Canada March Networks Corporation Full time**Purpose**: Reporting to the Manager, Customer Operations, the Subscriptions & Renewals Coordinator will assist with the achievement of corporate goals and objectives by administering March Networks Hosted Services Subscriptions and Renewals, within the Customer Operations Department. The Subscriptions & Renewals Coordinator interfaces internally with all...
-
Subscriptions & Renewals Coordinator (Ottawa On)
5 months ago
Ottawa, Canada March Networks Full time**Subscriptions & Renewals Coordinator (1 year term contract)** **Ottawa, ON** **Purpose**: Reporting to the Manager, Customer Operations, the Subscriptions & Renewals Coordinator will assist with the achievement of corporate goals and objectives by administering March Networks Hosted Services Subscriptions and Renewals, within the Customer Operations...
-
Project Engineer
2 weeks ago
Ottawa, Ontario, Canada Project Redirect Inc Of The Distric Full timeWe are seeking an experienced Project Engineer to join our team at Project Redirect Inc Of The District in Ottawa. This is a permanent, full-time role with a requirement to work from the office up to 5 days a week during various project planning and construction phases.About the RoleThe primary function of this role is to work as part of the project...
-
Renewable Energy Systems Technician
2 weeks ago
Ottawa, Ontario, Canada Spark Power Full timeAbout the RoleWe are seeking a highly skilled Renewable Energy Systems Technician to join our team at Spark Power.Job SummaryThis is a challenging and rewarding role that requires the ability to work independently and as part of a team. The successful candidate will be responsible for installing, maintaining, and troubleshooting renewable energy systems,...
-
Bilingual Membership Services Representative
5 months ago
Ottawa, Canada Canadian Bar Association Full time**Bilingual Membership Services Representative** **Position Summary** Reporting to the Manager of Membership Services, the incumbent performs administrative duties related to the membership invoicing, updating information, and lapsing process. The incumbent administers the policies and procedures of the association in all areas of data processing, to...
-
Membership Bilingual Representative
6 months ago
Ottawa, Canada Canadian Bar Association Full time**Bilingual Membership Services Representative (Fixed Term Contract)** **Position Summary** Reporting to the Manager of Membership, the incumbent performs administrative duties related to the membership invoicing, updating information, and lapsing process. The incumbent administers the policies and procedures of the association in all areas of data...
-
Insurance Services Representative
3 weeks ago
Ottawa, Ontario, Canada Acera Insurance Full timeJob Summary:We are seeking a highly skilled Insurance Services Representative to join our team in Penticton. As an Insurance Services Representative, you will work collaboratively with clients, insurance companies, and our team members to exceed client expectations.Key Responsibilities:Advise and explain insurance policies to clients to ensure they are...
-
Door to Door Solar Sales Representative
5 months ago
Ottawa, Canada Harry's Home Comfort Full timeHarry's Home Comfort Overview: Harry's Home Comfort, we're dedicated to enhancing the comfort and sustainability of homes through innovative solutions. With a commitment to quality, reliability, and customer satisfaction, we specialize in providing energy efficient products and services tailored to meet the unique needs of homeowners. From windows and doors...
-
Union Representative
6 months ago
Ottawa, Canada SEIU HEALTHCARE Full time**SEIU Healthcare is a union of more than 60,000 members who are frontline healthcare workers in hospitals, long-term care facilities, and homecare agencies in communities throughout Ontario. We advocate with our members by launching progressive member driven programs, adapting best practices, and encouraging new and innovative ideas. We strive to create a...
-
Senior Client Representative
2 months ago
Ottawa, Canada CA001 Marsh Canada Limited Full timeDescription: Marsh is seeking candidates for the following position: Senior Client Representative What can you expect? A Senior Client Representative in the Marsh organization is a vital member of our successful client team The role consists of contributing to revenue retention and revenue growth by assisting with the onboarding of new...
-
Sales Representative
6 months ago
Ottawa, Canada Consumers Energy Operations Full time**Inside Sales Representative - Green & Renewable Energy** **About Us**: We're on a mission to accelerate the world's transition to sustainable energy. As a leading provider of green energy solutions, we are committed to innovation, excellence, and making a positive impact on the planet. We're looking for passionate individuals to join our team and help us...
-
Route Service Sales Representative
6 months ago
Ottawa, Canada Cintas Full time**Requisition Number**: 161480 Cintas is seeking a Route Service Sales Representative to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which the Route Service...
-
Deficiency Sales Representative
6 months ago
Ottawa, Canada Viking Fire Protection Full time#VO-54 **Workplace**: Ottawa, ON **Work Schedule**: 37.5 hours/week **Job Status**: Permanent **Job Description**: We are looking for a Technical Sales Representative to join our sales team. Working within a team of fire protection professionals, your work will help the company to adequately meet his clients’ expectations and ensure the profitability of...
-
Pool and Fitness Representative
6 months ago
Ottawa, Canada The Minto Group Full time**POOL AND FITNESS REPRESENTATIVE **Location: Ottawa, Ontario **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing...
-
Route Service Sales Representative
5 months ago
Ottawa, Canada Cintas Full time**Requisition Number**: 151440 Cintas is seeking a Route Service Sales Representative to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which the Route Service...
-
Sales Representative
6 months ago
Ottawa, Canada Bumper to Bumper Full timeWe are looking for someone seeking exciting new opportunities as a Sales representative for our thriving team. The successful person will be an energetic, customer focused, self-starter who has experience in the automotive aftermarket parts industry. What we can offer you: - A competitive salary- Comprehensive benefits and employee assistance program...