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Renewal Representative

6 months ago

Ottawa, Canada Fortinet Full time

**Job Description:
**Renewal Rep
- **In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales Reps, Inside Territory Account Managers, Channel Partners & Distributors on all levels of Renewal opportunities. This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a specific assigned territory within the United States. Position located at HQ in Sunnyvale, CA.

**Position Description**
- Support and assist Customers, Sales, Partners & Distributors with full Renewal Sales cycle including:

- Generating install base asset reports via the Renewal Tracking System, generate quotes, assist with re-quoting, create proactive upsell quotes, enforce management of Salesforce Renewal opportunities to assigned Sales Reps, assist with product refresh/upsell data & tracking, Trading up, ELA/ESA data support (Enterprise Agreements), EOS/EOL data (End of Support), RMA troubleshooting, general Renewal expertise knowledge share etc.
- Manage inbound Renewal inquiries via Lead record & inbound Renewal calls to corporate phone line
- Train new hire Sales reps on Renewal process & best practices on an as needed basis
- Cross functional/in person interaction on premises with HQ teams such as
- Product Marketing, Finance, IT, Order Management, Customer Support, Enterprise Agreement team, Pricing, Marketing & Sales to ensure alignment on renewal processes
- Prioritize workload in order to meet all KPIs, goals and objectives. Staying proactive and productive throughout day on daily tasks and updating renewal opportunities
- Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
- Quota carrying position tied to territory Renewal goals

**Skill Requirements**
- Intermediate level of expertise using Salesforce, MS Excel, MS Word & MS PowerPoint
- Extremely high attention to detail, analytical & comfortable in a numeric/data driven environment
- Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency
- Must be customer service forward, self-starter, fast learner & team player
- Ability to maintain a positive, flexible & professional attitude towards customers and co-workers
- Ability to "think outside the box", troubleshoot proactively & accordingly with “Go above & beyond” mentality

**Required Skills, Experience & Education
- Bachelor's degree or relevant work experience
- 1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry)
- Track record of meeting monthly, quarterly or annual individual or team quotas
- Has knowledge of commonly used terminology & products within the Cyber Security field
- Understanding of B2B Channel Sales & Direct Sales motions

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