Customer Logistics Associate

4 weeks ago

Markham, Canada Johnson & Johnson Full time

Johnson & Johnson MedTech is recruiting for a Customer Logistics Associate, located in Markham, Ontario. **This is a duration-based role for 12 months.**

**Responsibilities**:
**Daily Operations**
- Actively listens and problem solves to find effortless resolutions to customer issues.
- Provides resolution to customers’ inquiries, returns and feedback using the appropriate systems and other related material.
- Supports inquiries regarding ACUVUE brand contact lenses and solutions as well as Blink over the counter eye drops.
- Adheres to Johnson & Johnson Deliver’s Customer Promise and 12 Standards of Excellence.
- Serve as an essential link between customers and various internal departments such as Sales, Customer Financial Services, Customer Relations and Distribution.
- Adheres to Environmental Health and Safety policies and procedures and supports department objectives.
- Share team responsibilities and support team functions.

**Qualifications**:

- A minimum of a High School education or equivalent is required
- A minimum of 2 years customer service experience is required
- Effective written and oral communication skills in English and French is required
- Team player with strong, professional interpersonal skills
- Proven effective organizational and problem-solving skills
- Ability to perform in a fast paced, changing environment while meeting and or exceeding established performance measures

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is crucial to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

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