Team Lead, Customer Logistics

1 week ago

Markham, Canada Johnson & Johnson Full time

Johnson & Johnson Med Tech Canada is recruiting for a Team Lead of Customer Logistics. This position will be located in Markham, Ontario and follow a Hybrid work schedule.

**Johnson and Johnson Med Tech**

At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible.

For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopaedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized. Our focus areas include surgery, orthopaedics and interventional solutions.

**Role Summary**:
The Team Lead, Customer Logistics MedTech will manage daily operations of the Customer Logistics team and acts as a key interface between the customer and the business. This individual leads a sub team of the Customer Logistics MedTech department and is responsible for people leadership, performance management and talent development.

Through the development of team priorities in alignment with organizational strategy and business customer requirements, this individual will be responsible for delivering against critical metrics and for achievement of team goals and objectives. The Team Lead will partner cross-functionally to drive efficiency and process/system improvements that will improve the customer experience and deliver cost savings and value.

**Major Responsibilities**:
**1. Daily Operations**
- Establish goals and priorities for team in line with service level agreements and organizational strategy
- Achieve business results for key performance indicators and other organizational objectives
- Develop and monitor resourcing strategy to support daily operations
- Manage all Sales Order Management processes and communications in compliance with business policies, SOPs, and SOX regulations
- Identify, monitor, and resolve customer complaints
- Develop and maintain relationships with key internal and external stakeholders including Sales & Marketing, Supply Planning, and key customers

**2. People Leadership & Development**
- Build and drive goals and objectives for the team and individual team members
- Hold scheduled performance and development discussions with team members in alignment with the 5 Conversations model
- Provide mentoring, feedback and developmental assignments to team members

**3. Process & Projects**
- Identify, assess, and communicate process improvement opportunities to Customer Logistics leadership team
- Lead projects and initiatives that will improve the customer experience, generate cost savings, drive efficiencies
- Effectively lead change within the team as projects and process improvements are implemented

**4. Metrics & Reporting**
- Monitor and report key performance metrics and results; create and implement action plans to address performance gaps
- Identify and implement reporting to track and measure progress against team goals and process/cost improvement projects

**Qualifications**:
**Job Knowledge Requirements**:
**Required knowledge and experience**
- A minimum of 5 years of experience in a related field e.g., Supply Chain, Logistics, Customer Service, Healthcare
- Prior experience in people leadership is an asset (formal or informal)
- A Bachelor’s Degree is required
- Strong analytical skills and an ability to use data to drive recommendation and decisions
- Experience, training, or certification in Six Sigma, Process Excellence or Lean is an asset

**Core competency requirements**:

- Develops and delivers effective presentations and communications
- Instills accountability and responsibility in team members to deliver against goals and objectives
- Partners cross functionally and demonstrates the ability to influence effectively
- Uses feedback and insights to drive the search for solutions on the customer’s behalf
- Champion’s talent and proactively addresses any performance gaps or issues

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through innovative programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love.

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

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