Business and Operations Manager

1 month ago

Victoria, Canada 50th Parallel Public Relations Full time

**Job Title**: Business and Operations Manager

**Position Objective**:
As the Business and Operations Manager, you will play a vital role in ensuring our company's financial health and operational efficiency. This dynamic role is for an entrepreneurial-minded, solutions-oriented, and innovative individual who thrives on making things run efficiently. Reporting directly to the Founder and Managing Director and working collaboratively with the Client Services Manager, you will focus on operational and commercial excellence - implementing/streamlining processes for efficiency and financial tracking of projects (including resourcing against client work). This will also include training and coaching the team to think commercially and follow best practices.

**Reports to**: Founder and Managing Director, Nazaneen Lauriault

**Key Responsibilities**:

- Oversee the company's financial operations, including budgeting, forecasting, and financial reporting
- Manage the company’s master schedule and oversee workflow, time tracking and reports on project timelines.
- Deliver financial cycle activities such as budget planning and cash-flow forecasting.
- Set up scalable, efficient processes and systems to better manage workflow and communications.
- Assist with new business development through prospect research and proposal writing.
- Support better reporting, information flow and organizational planning.
- Develop business modeling and financial analysis to support continued growth plans.
- Coordinate and manage vendor coordination and management, including freelance photographers, videographers, audio editors, etc.
- Develop a deep understanding of the business opportunities and challenges we’re working to solve; design & deliver tailored people strategies & solutions that both scale and enable our company to achieve its goals.
- Manage support services (HR, IT, and Finance); increase efficiency and effectiveness of these functions
- Support the client onboarding process by creating proposals/quotes, client service agreements and invoices
- Generate client invoices
- Work with our bookkeeper on expense tracking (including submitting receipts and expense reports)
- Answering sales-related questions from clients
- Collaborate on client relations duties with the Client Services Manager
- Complete other duties as requested by the Founder and Managing Director

**Reporting**
- Operational Report
- Client Budget Report
- Staff Performance and Coaching Report
- Quarterly Financial Projections and Reporting
- Unbillable Time Summary
- Client Resourcing Utilization Report

**Qualifications**:

- Bachelor's degree in Finance, Business, or a related field
- 4+ years of financial management and operations experience in a creative or communications agency ideal
- Passion for establishing successful workflows and processes.
- Familiarity with project management software (we use Monday).
- Proven track record of driving operational excellence and efficiency
- A love for dogs (we are a dog-friendly office)

**Attributes**:

- Exceptional attention to detail and communication skills
- Highly motivated with a passion for innovation and drive to build better processes and improve efficiencies.
- An innovative mind that sees potential and opportunities and comes up with new ideas on how to improve our employee experience
- You have strong interpersonal skills with the ability to build excellent working relationships with staff and clients
- Adaptable, flexible and able to manage multiple and competing deadlines
- Ability to work within an entrepreneurial and fast-paced environment
- Commitment to the highest professional standards
- Experience in/ability to rapidly acquire new knowledge
- You like to push and challenge yourself
- Ability to prioritize deliverables in an ever changing environment.
- Open to collaboration and working with a team.

This is a one-year, 25 hrs/week role with an opportunity to lead into a permanent, full-time employee position. This position is based out of 50th Parallel Public Relations’ office in Victoria.

**The Perks**:
Competitive Pay Packages - A commitment to performance-based pay increases and career progression.

Health Benefits - Comprehensive health, vision and dental packages for eligible employees.

Aspirational Workspace - Every detail is considered to connect to the energy of the culture.

Dog-Friendly Office - Bring your best friend to work

**Our Culture and Vision**:
Raising your voices. 50th Parallel PR is a full-service strategy and creative communications agency based in Victoria. We work with clients aligned with our values including Indigenous organizations and communities, government and delegated agencies, thought leaders, not for profits and purpose-driven businesses. Our team is made up of passionate and intentional people who are driven by integrity and collaboration.

We believe in our people and are building a company our team is proud to work for, which stands on values of

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