In-house Call Support

3 days ago


Montréal, Canada AMBISOFT Full time

**About Us**:
At AmbiSoft, we specialize in providing cutting-edge software solutions that drive business success. We are seeking an In-House Call Support professional to join our team and help ensure our customers receive top-tier support for our products and services. If you’re passionate about technology and customer service, and thrive in a fast-paced environment, we’d love to have you on board.

**Key Responsibilities**:

- Answer inbound calls from customers, providing prompt and effective support.
- Assist customers with troubleshooting, technical issues, and inquiries related to AmbiSoft products.
- Document all customer interactions, including technical issues and resolutions.
- Maintain a high level of customer satisfaction by providing friendly, knowledgeable, and timely service.
- Coordinate with other departments to resolve customer issues and escalate when necessary.
- Provide feedback to the product and development teams on common customer concerns.
- Stay up-to-date on product updates, features, and industry trends to provide the best possible support.
- Ensure that all calls are handled professionally and in accordance with company policies.

**Qualifications**:

- Previous experience in a call support or customer service role, preferably in a tech environment.
- Strong communication and problem-solving skills.
- Ability to explain technical concepts in an easy-to-understand manner.
- Excellent listening skills and patience when assisting customers.
- Ability to manage multiple tasks while maintaining attention to detail.
- Bilingual (English/French) is a plus.

**Why Join Us?**
- Competitive salary and benefits.
- Work in a supportive and collaborative team environment.
- Opportunities for career advancement and professional growth.
- Be part of an innovative company that is at the forefront of technology solutions.

**How to Apply**:
Pay: $21.04-$23.30 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person


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