Guest Experience Specialist

2 weeks ago

Toronto, Canada Little Canada Full time

**Job Title**:Guest Experience Specialist (Seasonal)

**Reports to**:Leader, Guest Experience and Operations

**Job Type**:Seasonal

**Role Overview**

The **Guest Experience Specialist **works throughout Little Canada, ensuring guests are receiving the experience that Little Canada promises. They live Little Canada’s Service Vision of making our guests and team feel at home; welcomed, cared for, and connected.

**What you’ll do**:

- Acting as the primary support to the Operations team, the Guest Experience Specialist performs many duties and holds many responsibilities within Little Canada including, but not limited to
- Ensure the success of allLittle Canada’s operations.
- Live the Service Vision and lead by example, inspiring the team to provide the level of service we expect and to ensure all guests receive the care they need.
- Providing exceptional customer service and resolve guest concerns quickly and appropriately.
- Direct floor supervision and support of all team members across multiple roles as necessary
- Assist in the implementation, training and compliance of Little Canada’s Health & Safety Management System, and act as a Fire Warden when necessary
- Manage ticketing system, event capacities & entry queues.
- Assist in the training of new team members.
- Assisting with daily Experience Guide scheduling and coverage of break for team members.
- Cash Management (conduct cash ins, cash outs, escorts, counting cash floats and the Safe, preparing deposits).
- Facilitate daily opening & closing procedures while maintaining site security protocols
- Assist in the coordination and execution of groups, events and birthday parties. Must be able to work varied hours and days, including weekends and holidays, early mornings and late nights.

**What you need**:

- Interpersonal - ability to relate well to people from various backgrounds; build rapport; be diplomatic; diffuse tense situations and respond to upset guests or staff appropriately
- Composure & Emotional Intelligence - stays cool under pressure; does not become irritated when challenged; responds professionally
- Coaching - the ability to counsel or instruct team members on how to develop their skills to enhance their productivity or overcome a performance problem.
- Approachable - easy to talk with; warm, pleasant and gracious; can put others at ease; patient; listens to understand and not just to respond.
- Professional - Be punctual, presentable, and conduct oneself in a professional manner and abide by Little Canada’s uniform & grooming policy and wear it with pride
- Critical thinking & Organization - quick and efficient problem-solving skills and good organizational abilities
- Guest Attention - recognize and anticipate a guests’ needs before they are communicated and go above and beyond to exceed guest expectations
- Self-starter - begins work and/or undertakes projects on their own initiative, without needing to be told or encouraged to do so
- Flexibility - must be fluid with changes in duties and to accommodate business needs

**Equity Statement**:
Little Canada is an inclusive Equal Employment Opportunity employer that welcomes all applicants, without regard to gender, gender identity, sexual orientation, race, ethnicity, disable or veteran status or any other characteristic protected by law.
- This job description is provided to capture the primary components of this role. It is not meant to be an exhaustive list. An individual may be required to perform other tasks which may not be listed but are consistent with the general intent of this role._
- From time to time, Little Canada may make changes to this job description. Reasons for such changes include, but are not limited to, changes in business processes and practices, technology changes, legal requirements, customer feedback, or changes to organization structure and reporting relationships._

**Job Types**: Full-time, Part-time

**Benefits**:

- Dental care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

  • Guest Experience Supervisor

    6 days ago

    Toronto, Canada Allied Full time

    Allied is looking for a **Guest Experience Supervisor **to join our team at The Well. At Allied, everything starts with purpose. In the role of Guest Experience Supervisor, you will deliver and supervise an exceptional guest experience through both digital and on-site brand events, programs and activations, establishing The Well as Toronto's premier...

  • Guest Experience Manager

    3 days ago

    Toronto, Canada Milestones Bar and Grill Full time

    **Our Milestones' team is rapidly growing and we're looking for Managers to join our location in Toronto Eaton Center!** The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine...

  • Guest Experience Expert

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Marriott International Full time

    Additional Information Overnight availability requiredJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and...

  • Guest Experience Manager

    6 days ago

    Toronto, Canada Allied Full time

    Allied is looking for an **Guest Experience Manager **to join our team at The Well. At Allied, everything starts with purpose. In the role of Guest Experience Manager, you will develop and execute innovative brand events, programs and activations to establish The Well as Toronto's premier destination to eat, shop, work, live and play. This is a net new...

  • Manager of Guest Experience

    1 day ago

    Toronto, Canada Milestones Full time

    Milestones is looking for Restaurant Managers! At Milestones, we are all about ensuring that Every Guest Leaves Happy, every time, and we are looking for Managers who can lead a team to fulfill that vision. Hospitality is innate in every member of our team. We believe when we work together, we can deliver a better experience to our Guests. We believe in...

  • Guest Experience Ambassador

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada RioCan Full time

    Who We Are RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate. We are proud to be recognized as one of Canada's Greenest...

  • Front Desk Guest Experience

    5 days ago

    Toronto, Canada Marriott International Full time

    **Job Number** 23017446 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Our jobs aren’t just about giving guests a smooth check-in and...

  • Front Desk Guest Experience

    6 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23017446 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Relations Supervisor

    Found in: Talent CA C2 - 7 days ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Guest Experience Expert

    3 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23116214 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Services Representative

    Found in: Jooble CA O C2 - 6 days ago

    Toronto, ON, Canada Siga Full time

    Job Description: Main Duties Reporting to the Casino Shift Manager and under the supervision of the Customer Service Specialist, this position provides convenient services to Casino guests by responding to general inquiries and providing information on Casino services, events and promotions. Responsibilities include : Providing a wide variety of...

  • To Go Specialist

    2 weeks ago

    Toronto, Canada RARE Hospitality Management, LLC. Full time

    Great Food, Packaged with care to go with you ANYWHERE.TheTo Go Specialistposition is all about:Ensure that we package food for convenience without compromising qualityBuild Guest Loyalty with order accuracy and on time deliveryFocus on clean and sanitized Guest touch points and work areaWorking together as a team to deliver a great LongHorn Steakhouse...

  • Guest Services Specialist

    3 days ago

    Toronto, Canada One King West Hotel & Residence Full time

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Required to work overnight shifts. - Respond to internal and external guests requests - Responsible for maintaining high and consistent level of Guest Services - Acknowledge guest complaints and ensure guests needs are met - Execute guest check-ins, check-outs and reservations - Answer telephone calls and guest...

  • Experience & Engagement Specialist

    1 week ago

    Toronto, Canada Unity Health Toronto Full time

    **Position Profile**: The Care Experience department supports the organization’s commitment to providing the best care experiences for our patients and families and promoting care and service that reflects the organization’s Mission and Values. This is accomplished through consistent support to programs and departments in understanding the care...

  • Guest Relations Supervisor

    4 days ago

    Toronto, Canada Toronto Zoo Full time

    Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, and conservation science to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all...

  • Business Development Specialist

    2 weeks ago

    Old Toronto, Canada Lexus on the Park Full time

    Are you a self-motivated, disciplined, dedicated and driven individual? If you answered yes to all four, then you may be the right candidate to join our team as a Business Development Specialist here at Lexus on the Park!About Lexus on the Park:Under the umbrella of Canada One Auto Group, Lexus on the Park strives to provide an experience that is memorable...

  • Business Development Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Lexus on the Park Full time

    Are you a self-motivated, disciplined, dedicated and driven individual? If you answered yes to all four, then you may be the right candidate to join our team as a Business Development Specialist here at Lexus on the Park! About Lexus on the Park: Under the umbrella of Canada One Auto Group, Lexus on the Park strives to provide an experience that is...

  • Business Development Specialist

    1 week ago

    Old Toronto, Canada Lexus on the Park Full time

    Are you a self-motivated, disciplined, dedicated and driven individual? If you answered yes to all four, then you may be the right candidate to join our team as a Business Development Specialist here at Lexus on the Park!About Lexus on the Park:Under the umbrella of Canada One Auto Group, Lexus on the Park strives to provide an experience that is memorable...

  • Business Development Specialist

    1 week ago

    Old Toronto, Canada Lexus on the Park Full time

    Are you a self-motivated, disciplined, dedicated and driven individual? If you answered yes to all four, then you may be the right candidate to join our team as a Business Development Specialist here at Lexus on the Park!About Lexus on the Park:Under the umbrella of Canada One Auto Group, Lexus on the Park strives to provide an experience that is memorable...

  • Guest Service Agent

    Found in: beBee S CA - 3 weeks ago

    Toronto, Canada Hilton Toronto Full time

    DescriptionA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience...