Guest Experience Manager

3 weeks ago

Toronto, Canada Allied Full time

Allied is looking for an
**Guest Experience Manager **to join our team at The Well.

At Allied, everything starts with purpose. In the role of Guest Experience Manager, you will develop and execute innovative brand events, programs and activations to establish The Well as Toronto's premier destination to eat, shop, work, live and play.

This is a net new position with significant opportunity for impact.

**What is The Well?**

The Well is a unique and innovative joint venture between Allied and Riocan.

Located at Spadina and Front, The Well brings together three million square feet of retail, office, and residential space constructed over 7.7 acres. Through this, The Well sets the stage for meaningful experiences that draw people from down the street and across the globe to eat, shop, work, live and play in Toronto.

**Who are you?**

We are building upon our achievements at Allied, and the future is exciting. How can we be so sure? We have people like you: engaged professionals who consistently deliver their best.

Throughout your professional career, you have stood out for your pursuit of excellence. You are self-motivated, take ownership, and lead by example. In doing so, you elevate your team and collaborate towards your collective goals.

Above all, you are excited by Allied’s mission and the contribution we make to enhance urban environments.

**What will you do?**:

- Build a Guest Experience team and provide coaching, development and mentorship throughout their employee journeys.
- Develop and execute guest experience programming that inspires, delights and connects guests at every touchpoint, both in-person and digital.
- Create a platform for guests to access and reference The Well’s services, amenities and programs, from gift card sales to events and activations.
- Establish and deliver a retail tenant onboarding process, orienting new tenants to everything The Well has to offer, including our gift card program and Wirk’n recruiting platform.
- Manage The Well’s gift card program.
- Support the delivery of events and ensure guests receive the best possible experience.
- Develop and cultivate relationships with The Well retailers, office users, residence managers, local hotel concierge teams and community organizations.
- Oversee all Guest Experience community engagement and communication systems and content, actively cultivating an online conversation about The Well and reacting to our audience’s responses in real time.
- Implement relevant reporting tools to monitor and account for the impact of Guest Experience services and programs.

**What are we looking for?**:

- Minimum of 5+ years of customer service, hospitality or related experience;
- Post-secondary education preferably in Business, Hospitality, Communications or relevant field;
- Ability to autonomously lead and effectively manage a team;
- Experience in creating and managing employee schedules
- Knowledge of Google Suite and streamlined social media platforms;
- Excellent verbal and written communication skills;
- Knowledge of WordPress CMS Tools, and online analytics;
- Must be organized, able to multi-task and follow strict deadlines;
- Able to adapt to changes in workflow and business priorities with ease;
- Natural relationship builder and team worker;
- Flexibility to work evenings and weekends as needed.

**Who are we?**

Allied Properties REIT (TSE:AP.UN) is a leading owner and operator of (i) distinctive urban workspace in Canada’s major cities and (ii) network-dense urban data centres that form Canada’s hub for global connectivity. Allied’s business is providing knowledge-based organizations with distinctive urban environments for creativity and connectivity.

We are also a great place to work. Allied is listed as a 2023 Best Employer in Canada as part of Kincentric’s Best Employers global certification, which distinguishes organizations that demonstrate strong results in employee engagement, organizational agility, engaging leadership and talent focus.

**_ Note: If you require any form of accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible._

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