IT Support Service
2 weeks ago
Responsibilities:
- Provide advanced customer service and technical support to end-users for hardware and software
- Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary
- Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures
- Provide guidance and explain policies and procedures to IT support staff and end-users
- Train customers on new devices and technologies
- Communicate and translate technical information to non-technical end users; maintain communication and monitor incidents through resolution
- Implement security policies and protocols of the department, college, and University
- Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current
- Review and evaluate new hardware and software products; recommend the implementation of new products
- Replace equipment that has reached the end of its warranty or lifecycle
- Create, track, and maintain reports and provide updates to management
- Assist in tracking and maintaining hardware and software inventory; interact with vendors
- May monitor infrastructure issues and resolve or escalate to higher levels of support
- May mentor, train, and direct the work of other staff members and/or student workers
KNOWLEDGE OF:
- **Application and web development and IT Project management **_
- **Web Developer / Web Master / Domain Administrator.**_
**Requirements**:
- Diploma in Computer Science or a certificate or program completion in a related area
- Minimum 3+ years of experience in a technical support role.
- Working knowledge of Windows desktop and MAC operating systems
- Basic understanding of network topologies, protocols, and routing
- Skill in organization, analysis, time management, prioritization, and the ability to meet deadlines for multiple tasks
- Commitment to continuous improvement and quality of support and service
- Good interpersonal skills and communication to interact with all levels of management
- Able to multitask, prioritize, and manage time efficiently
Expected start date: Feb-March
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$70,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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