Application Support
3 weeks ago
and local ERPs through best practices among the different countries in Americas division.
The IS Applications Lead is also responsible for planning, design, development, and deployment of information
and software systems for business operations.
This position will collaborate with Group, Americas IS/IT team and local IS partners to ensure effective support;
address business unmet needs and requirements taking into consideration IS standards and business objectives.
Advantages
People Development
⢠Effectively coach and manage employees and contractors under responsibility.
⢠Proactively support employee involvement and development, counsel employees on performance
standards. Complete and administer accurate and timely performance reviews.
Responsibilities
IS Applicationsâ Operations day-to-day support & Service Levels
⢠Accountable for the day-to-day applications support throughout Our client. This support
includes routine problem prioritization, technical change management and configuration
management.
⢠Evaluate, install, configure, and deploy new applications, systems software, products, and/or
enhancements to existing applications throughout the local-divisional landscape.
⢠Support local integrations in conjunction with Americas IS integrations team to ensure
uninterrupted business processes.
⢠Interface with other internal support functions across the IS and IT team divisional and Group
Organization to ensure proper coordination and application support is given to local open
issues.
⢠Coordinateâs delivery of vendor SLAs by guiding escalated incidents resolution, problem
management, enhancements, and maintenance tickets.
⢠Provide timely and constant visibility of local service level to Americas IS and business
management.
50%
Applications Strategy & Compliance
⢠Work with Subject Matter Experts (SMEs) and business leaders to facilitate the identification
and realization of continuous business process improvement thru the effective use of our
applications.
⢠Contribute, support, and promote the Information Technology architecture that aligns with
enterprise business strategy and objectives.
⢠Compile and maintain inventory of company software and systems assets and their
corresponding contracts/agreements.
⢠Create, maintain, and secure comprehensive local application and support documentation to
business users and IS service team.
Qualifications
Required Qualifications:
⢠Five (5) year degree related to information technology or comparable experience plus a minimum of 5-8
years in production IT and project management; or an equivalent combination of education and
experience.
⢠Previous experience managing ERPs ( such as SAP, MS, JDE as examples).
⢠Extensive experience with core software applications for manufacturing, plant management,
laboratory/pharmaceutical and industrial organizations
⢠Proven experience in leading a technical team of application developers, Bas, Configuration/Release
Management resources.
⢠Considerable experience in aspects of the application development life cycle and broad understanding of
current technology enablers.
⢠Effective in planning and organizing work, efficient in work habits, a minimum of 3 years of experience in
project management techniques, including project planning and estimations, project budgeting, staffing,
project control techniques, and status reporting.
⢠Present a positive, professional image; good leadership and interpersonal skills required. Effective
communication and listening skills. Demonstrate appropriate analytical skills, attention to detail and
organizational skills. Must be able to prioritize tasks and work well under pressure.
⢠Excellent knowledge of information technology general controls, data and cyber security.
⢠Knowledge of and ability to understand and apply best practices in hardware, software and service release
and deployment.
⢠Ability to make good decisions and support company policies in accordance with applicable regulations
and procedures.
⢠Must be self-motivated and client service oriented maintaining effective working relationships within a
multi-cultural business environment.
Summary
Physical Demands & Work Environment
⢠Available to travel up to 15% of the time to international locations.
⢠Our client promotes a drug/alcohol free work environment through the use of mandatory pre-employment
drug testing and on-going random drug testing.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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