Field Service Technician

2 months ago


Concord, Canada Cleveland Range Full time

Provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues on electrical and gas cooking equipment. Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.

Major Accountability
Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.
Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.
Warranty review of claims entered into the CPS system to determine if a warranty is accurate and meets the standards set by particular product brand.

Key Tasks and Responsibilities:
Provides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and customers.
Identifies the source of inquiries received from for Service Techs, Service agencies, Sales and customers of the product brand.
Must be able to read schematics for troubleshooting.
Responds to routine correspondence requests for service assistance from Service Techs, Service agencies, Sales and customers.
Maintains accuracy of service records and files from for Service Techs, Service agencies, Sales and customers of the product brand.
Under direction of supervision and\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area
Participate in on-call rotation supplying technical support to customers and service agencies after normal business hours

Specialized Skills, Knowledge and Abilities
Ability to communicate well and with tact verbally and in writing.
In depth knowledge of gas fired or electrical heated commercial cooking equipment AND boiler systems.
A passport may be needed but not required at the initial hiring.

Reports to: Technical Service Manager
Operations Hours: Monday to Friday / 9AM - 6PM.
Travel: 10%



  • Concord, Canada Fp Canada Full time

    _Field Service Technician _ For over 90 years Francotyp Postalia has been operating internationally, and for over 21 years we have been simply known as FP. Innovative and technologically advanced mailing machines since 1923. We are looking to hire an experienced Field Service Technician to look after the service and maintenance needs of our customers within...


  • Concord, Canada Francotyp Postalia Full time

    _Bilingual Field Service Technician (English - French)_ For over 98 years Francotyp Postalia has been operating internationally, and for over 21 years we have been simply known as FP. Innovative and technologically advanced mailing machines since 1923. We are looking to hire an experienced Field Service Technician to look after the service and maintenance...


  • Concord, Canada Acara Solutions Full time

    Acara is looking for an Automation Field Service Technician to join our client in Concord, ON. The **Field Service Technician **will be primarily responsible for the installation and commissioning of custom industrial robots, and associated automation such as vision inspection systems, stackers, conveyors, and case packers at customers factories servicing...


  • Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    Toromont Cat is looking for a Remote Site Technician to join our forever growing Mining team! The Fly in/Fly Out Remote Site Technicians for this specific commitment will support Toromont’s continued success with service operations. These Technicians must be adaptable, willing, able and flexible to meet the parameters of commitments across various...


  • Concord, Canada StackTeck Full time

    **About StackTeck Systems Limited** **SUMMARY**: The **Field Service Technician **will be primarily responsible for the installation and commissioning of custom industrial robots, and associated automation such as vision inspection systems, stackers, conveyors, and case packers at customers factories servicing the plastics injection molding industry....

  • Field Service Manager

    1 month ago


    Concord, Canada Crown Lift Trucks ULC Full time

    We are currently hiring a Field Service Manager to join our growing team in Concord, Ontario! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec...


  • Concord, Canada StackTeck Full time

    **About StackTeck Systems Limited** **SUMMARY**: The **Field Service Technician **will be primarily responsible for the installation and commissioning of custom industrial robots, and associated automation such as vision inspection systems, stackers, conveyors, and case packers at customers factories servicing the plastics injection molding industry....


  • Concord, Canada Innoversa Mobile Solutions, Inc Full time

    We are seeking an experienced and dynamic individual to join our team as a Supervisor of Field Services. The supervisor will be responsible to develop and execute effective operation and maintenance (O&M) processes to meet the service needs of the company products - once deployed in the field - to ensure solution performance, and drive customer satisfaction...

  • Service Technician

    2 weeks ago


    Concord, Canada Unity Recruitments Inc. Full time

    Overview: **Responsibilities**: - Read and interpret equipment manuals and work orders to perform required maintenance and service - Assemble, install, and test new equipment - Inspect, diagnose, and repair mechanical issues - Maintain accurate records of all maintenance and repairs performed - Provide exceptional customer service during all...


  • Concord, Canada Vinylbilt Windows and Doors 2021 Inc. Full time

    **Position Overview**: The Service Technician Helper will ensure outstanding quality of service is provided to our customers by repairing Vinylbilt’s window products in the field and in a professional manner. The Service Technician will also provide administrative and warehousing support to the Service Department. **Duties and Responsibilities**: -...


  • Concord, Canada Vinylbilt Windows and Doors 2021 Inc. Full time

    **Position Overview**: The Service Technician Helper will ensure outstanding quality of service is provided to our customers by repairing Vinylbilt’s window products in the field and in a professional manner. The Service Technician will also provide administrative and warehousing support to the Service Department. **Duties and Responsibilities**: -...

  • Service Technician

    2 months ago


    Concord, Canada STAGE WINDOWS INC Full time

    Grow with us as a Service Technician at Stage Windows & Doors! Company Overview: Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for residential replacement and custom home markets....

  • Service Technician

    2 weeks ago


    Concord, Canada Maguire Products Canada Inc Full time

    We are a small distribution company specializing in Pneumatic equipment for the Plastic Industry. We are looking for a Technically Skilled Service Technician to join our Team. You will travel to customers businesses to perform equipment installs / machine repairs / and routine maintenance. Knowledge and Troubleshooting experience in the following would be...

  • Service Technician

    1 week ago


    Concord, Canada Adaria Vending Services Limited Full time

    Adaria Vending Services is a Vaughan based company specializing in logistics and fulfillment services for vending machines. Our clients range from offices to manufacturing plants to public areas - pretty much anywhere you'll ever find a vending machine. We're a young, dynamic team dedicated to providing industry leading fulfillment to vending machines and...

  • Service Technician

    2 weeks ago


    Concord, Canada Maguire Products Canada Inc Full time

    We are a small distribution company specializing in Pneumatic equipment for the Plastic Industry. We are looking for a Technically Skilled Service Technician to join our Team. You will travel to customers businesses to perform equipment installs / machine repairs / and routine maintenance. Knowledge and Troubleshooting experience in the following would be...


  • Concord, Canada Cleveland Range Full time

    Provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues on electrical and gas cooking equipment. Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network. Major Accountability ...


  • Concord, Canada Cleveland Range Full time

    Provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues on electrical and gas cooking equipment. Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.Major AccountabilityProvide...


  • Concord, Canada Cleveland Range Full time

    Provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues on electrical and gas cooking equipment. Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.Major AccountabilityProvide...


  • Concord, Canada Cleveland Range Full time

    Provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues on electrical and gas cooking equipment. Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.Major AccountabilityProvide...


  • Concord, Canada Cleveland Range Full time

    Provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues on electrical and gas cooking equipment. Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network. Major Accountability ...