Team Lead, Facility Assessments

6 months ago

Markham, Canada BGIS Full time

**This role is hybrid and requires travel within Ontario/GTA.**
**SUMMARY**

The Team Lead will be assigned specific client facility assessment programs and/or projects and will oversee a team of assessors to provide mentoring, coaching and guidance and ensure successful delivery of customer engagement, quality and timely reports, resource efficiency, accurate data integrity, and accountability.

**KEY DUTIES AND RESPONSIBILITIES**

**Facility Assessment Service Line**
- Team Lead will be a dedicated technical assessor and project manager on specific programs/projects that include various facility assessments for BGIS clients. Clients include commercial, institutional, and industrial clients with real estate holdings throughout North America.
- Team Lead will support the launch of all new business services, pilot programs, new tools/technologies, guide and/or train team members to achieve their role expectations.
- Support on-demand preparation of proposals defining scope, deliverables, requirements, timelines, budgets.
- Lead communication with key program/project stakeholders on all client corporate real estate accounts and on-demand projects regarding logistics, schedules, project progress, and any related health and safety issues.
- Document and maintain full BCA processes for each client program.
- Applies specialized knowledge of building condition assessment processes and technical standards in conducting asset assessments and other specialized asset assessments.
- Identifies and evaluates specialized asset component and systems conditions and deficiencies.
- Complete asset assessment condition reports using various asset assessment management software.
- Provide recommendations and cost estimates for repair or lifecycle renewal of building components and systems for inclusion in the client capital budget plans.
- Continuously incorporate best practices in order to optimize program delivery and value to the client.
- Prioritize and perform competing tasks on multiple programs and projects.
- Performs complex facility assessments with ability to travel 20 to 40% annually.

**Project Management**
- Support overall end-to-end project management of all assessment programs and group functions.
- Lead project management of individual programs/projects under management supervision.
- Identify project risks, develop and implement mitigation and contingency plans.
- Create, maintain, and track project schedules/maps, work orders, and deliverables in dashboards.
- Implement tools, technology, and software related to client specific reporting and deliverables.
- Communicate monthly project status to key stakeholders.
- Communicate monthly and weekly schedules to key stakeholders.
- Develops strong client service orientation and maintaining internal relationships.
- Review and update facility assessment staff training processes and training documents.
- Performs other duties, as assigned.

**Technical Reviews**
- Perform weekly technical reviews of report submissions in various formats.
- Provide weekly feedback on technical reviews for data quality control.
- Perform detailed technical reviews for new team member deliverables.
- Perform weekly progress tracking of project deliverables.
- Identify costs and risks of poor performance and non-compliance.

**Program Financial Management**
- Perform monthly financials - tracking deliverables, updating financial software.

**People Team Leader**
- Manages the quality of deliverables and timeliness of completion for assigned team members.
- Models mature and reliable team leadership with emotional intelligence.
- Participate in the recruitment of resources.
- Provides mentoring, coaching and guidance to all team members.
- Provide technical feedback and quality control on project deliverables.
- Ensure adherence of all program processes are followed.
- Ensure H&S forms and Work At heights certificates are updated.
- Resolve issues due to unforeseen emergencies and work incidents.
- Adapts quickly to change setting an example for team members.
- Promotes new initiatives with a positive attitude. Maintains high ethical, honesty and moral standards.

**KNOWLEDGE AND SKILLS**
- University degree or college diploma in relevant field such as architecture, an engineering discipline, or building science.
- Designation with P.Eng, BSS, EIT, other.
- 5 -10 years of relevant work experience.
- Participates in relevant continued education.
- Fundamental knowledge of American Society for Testing and Materials (ASTM) Practice E2018-15 “Standard Guide for Property Condition Assessments: Baseline Property Condition Assessment Process”.
- Fundamental knowledge of building science including base knowledge of all areas of study - architectural building envelope, mechanical and electrical building systems, and site components.
- Specialized knowledge in a field of study - architectural, structural, building envelope, or mechanical building systems.
- General knowledge of general buil

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