First Link Care Navigator

4 weeks ago

Hagersville, Canada The Alzheimer Society of BHNHH Full time

Under the direction of the Team Lead, First Contact, this position will coordinate and integrate supports and services for persons living with dementia (PLWD) and their care partners. The position serves as the key “go-to” point of contact for families and is responsible for identifying needs, supporting self-management goals, and strengthening the communication and care planning linkages between providers across sectors along the continuum of care. The First Link Care Navigator (FLCN) ensures PLWD, and their care partners, have timely access to information, learning opportunities and support.

The primary office location for this role is flexible between our Hagersville or Simcoe office with travel throughout Haldimand Norfolk County. Office hours are Monday to Friday from 8:30am to 4:30pm, but flexibility for occasional evening and weekend work is required. The salary range for this role is $48,867 to $73,291 based on 1820 hours annually (35 hours per week).

**Duties and Responsibilities**:

- Meets with PLWD and care partners to conduct relevant assessments, identifying current and future needs, goals and levels of risk.
- Supports clients in navigating the system to access support services, care, and resources.
- Facilitates care conferences with clients and service providers and follows-up to ensure ongoing collaboration between clients and services providers.
- Provides support to clients as they transition through health, social, and residential care systems.
- Develops strategies to address and overcome barriers in effective coordination/integration of supports and services.
- Maintains confidential, accurate client records in compliance with privacy legislation, professional standards, and internal policies.
- Collects, maintains, and reports on required quantitative and qualitative data to support provincial monitoring, evaluation and reporting initiatives.
- Ensures client files are confidential, accurate and up to date, including careful documentation of client contacts, in accordance with privacy legislation, professional standards and internal policies.
- Takes an active role in promoting and protecting personal health and safety and the health and safety of others, both staff and consumers. [Sec. 28(2) OHSA]

The above tasks are representative but not all-inclusive. All employees are expected to abide by the ASBHNHH Code of Conduct.

**Educational and Experience Requirements**:

- Post secondary degree in social work, gerontology, nursing or other health related field.
- Member of a professional college is preferred.
- Demonstrated three (3) to five (5) years of client service experience in the health and/or social service sectors.
- Experience working with persons living with dementia along with an in-depth knowledge of Alzheimer’s disease and related dementias.
- Experience in assessment, care planning and care coordination.
- Strong knowledge of client-centered philosophy.
- Knowledge of services, supports, clinical, social, and institutional care available in the community.
- Knowledge of clinical practices and training models in the field of dementia (e.g., P.I.E.C.E.S. and U-First)
- Understanding of the role and linkages between primary care, community care and specialized geriatric providers
- Must have a valid driver’s license and access to a reliable vehicle.
- Ability to speak a second language is an asset.
- Ability to lift a minimum of 12 pounds.
- Clear vulnerable sector police check

**Benefits and Working Conditions**:

- 35-hour work week
- 3 weeks paid vacation to start (+2 additional float days)
- Generous paid sick time after three months
- Excellent Group Benefits package
- Competitive Group RRSP package after one year
- Employee Assistance Program
- Collaborative and supportive team environment

**We thank all applicants for their interest, however, only those selected for an interview will be contacted.**

**Salary**: $48,867.00-$73,291.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Are you a member of a professional college (please indicate yes or no)?

**Experience**:

- working directly with persons living with dementia: 3 years (preferred)
- doing assessments, care planning & care coordination: 3 years (preferred)

Work Location: Hybrid remote in Hagersville, ON N0A 1H0

Application deadline: 2024-03-31

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