Field Service Technician Ii.ca-oak.001

2 months ago

Oakville, Canada Integra LifeSciences Full time

Overview:
Integra LifeSciences is a global leader in regenerative technologies and neurosurgical solutions dedicated to limiting uncertainty for clinicians, so they can focus on providing the best patient care.

Founded in 1989, Integra develops, manufactures, sells and supplies best-in-class products to regenerate tissue, remove brain tumors, prevent infection and much more. And over the last three decades, we’ve evolved into one of the world’s leading global medical technology companies with more than 4,000 dedicated employees who deliver innovative medical technology solutions.

But that’s just the beginning. Integra is growing at an unprecedented rate. We’re at a moment in time where the experience you’ll gain is more robust than the experience you bring. And we’re out to invest in your future because it’s the best way to maximize ours.

At Integra, we firmly believe our people are our greatest asset and the foundation of our success. Our comprehensive Global Total Rewards program provides competitive compensation and benefits designed to keep our people healthy, motivated and engaged. Investing in our people through these programs is possible because of Integra’s ongoing commitment to our values and our shared success.

Integra’s health as a company begins with the well-being of our people. Benefit programs vary by country, whether provided through company-sponsored insurance and programs, through statutory government programs, or a combination of both.

Regardless of geographic location, our commitment is to offer the following, whenever possible:

- Benefit plans that meet all local statutory requirements
- A range of programs that reflect typical local market practices
- An opportunity for employees to tailor benefits to their specific needs
- Benefits that balance employee’s short-term and long-term needs

Click
**HERE** for more information regarding our benefits and total rewards program

**Responsibilities**:
The neurosurgical equipment Service & Repair Technician is responsible for the troubleshooting, service, repair, and maintenance of designated bench electronic and mechanical medical equipment in the most efficient manner, adhering to established quality standards. In addition, this person will also provide on-site repair and preventative maintenance services to key customers in the greater Ontario area for both owned and consigned equipment. Local day travel will be required to support the on-site servicing of Integra equipment. As required, this person may work with the local sales team to respond to customer needs, including Cincinnati manufacturing, quality teams, and complaint department to perform product failure evaluations and diagnostics. The individual will also be responsible for complying with all local and global policies and procedures.

**An essential function of this role is making in-person onsite regular visits to hospitals, medical facilities, and other customer locations. To be considered for this opportunity you must be able to comply with all customers onsite requirements, including COVID-19 vaccination requirements unless otherwise permitted by law.**
- Must be able to work independently as well as under direct supervision.
- Must be able to safely and properly use and operate repair tooling and test equipment.
- Complete repair of all customer products within designated repair cycle times, including closing and documenting repairs in Oracle
- Perform & execute all repairs in accordance with training, local and global SOP’s
- Become and remain proficient in all user and service manuals, company procedures and work instructions.
- Maintain and keep accurate inventory of all parts assigned. Request parts as needed through the Repair and Service Supervisor and Materials Coordinator
- Perform other duties as required by the business.
- Manage assigned work and repair priorities
- Collaborate and work with other functions on product / repair complaints

Qualifications:

- Two (2) Year Associate Degree in Biomedical equipment repair or
- Certification from a technical / trade school or similar education
- 2+ years electrical and mechanical repair on medical equipment preferred.
- Machinery shop experience or related technical or hands-on repair work experience will be considered
- Demonstrated mechanical technical / troubleshooting aptitude
- Excellent communication skills - verbal & written
- Solid computer skills; Oracle skills a plus
- Experience in the medical field a plus
- Ability to work in team environment / service environment required

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