Field Service Technician

4 weeks ago

Oakville, Canada Media Resources Inc. Full time
  • NOC Code: 22311 – Electronic service technicians (household and business equipment)

Location: Head Office, Cornwall Road, Oakville, Ontario

The primary purpose of this position is to provide field service in the Commissioning of new Digital LED signs and the On-Site Service (break-fix) and Preventative Maintenance of Digital LED signs.

The primary responsibilities and duties include; but are not limited to:

  • Commissioning of new LED Signs: On-Site locations across Canada.
  • Priority Break/Fix: On-Site locations across Ontario. On site parts replacement of LED modules, power supplies or controllers as required to repair sign.
  • Maintain customer satisfaction ratings based on criteria established by the company.
  • Input service call information into Service ticketing system to log customer information and actions taken along with required next steps. Diligently enter required information into drop down menu fields to facilitate the gathering of service and product performance metrics.
  • In doing the above activities, create a positive customer experience while meeting company standards pertaining to quality of work performed and in compliance with company policies, procedures, legislation, regulation and directions and identify non-compliance for resolution.
  • Participate and comply with all health and safety processes and initiatives to ensure that Media Resources remains a safe workplace.
  • Ensure all service requests are completed to the customer’s satisfaction in a timely manner.
  • Ensure all service calls are proactively followed up and customers kept updated on service ticket status.
  • Ensuring all pertinent information is entered into service tickets to facilitate the gathering of service performance and product metrics.
  • Work collaboratively with other team members and leadership
  • Additional responsibilities and duties as assigned.

Requirements / Qualifications:

Academic Training:

  • Completion of a two- to three-year college program in electronics or completion of a four-year apprenticeship program in electronic servicing and repair; or completion of high school or college courses in electronics and on-the-job training an asset.
  • Trade certification for electronics technicians an asset.
  • Working at Heights & Lift Operator Certifications is considered an asset.

Work Experience:

  • 5 + Years’ Experience in Field Service and Maintenance.
  • Experience in working at heights and operation of a bucket truck and scissor lifts.
  • G Driver’s License
  • Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.
  • Ability to work independently to suggest and implement solutions for issues encountered in the field.
  • Solid understanding of networking (Hardline, Wireless and Cellular).
  • Solid understanding of Electrical installation and service.
  • Exceptional written and verbal communication skills with a real desire to help customers and create a positive customer experience.
  • Ability to work professionally with outside service providers.

Work Conditions:

Physical Demands:

  • Field Service work is performed on site on sign structures or when providing Help Desk support or performing depot repair in an office environment.
  • Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.
  • This job requires some exposure to harsh weather conditions during commissioning or servicing of outdoor LED signage.

Cognitive Demands:

  • Strong organization and adherence to specified timelines.
  • This position requires multi-tasking to ensure the varied job requirements are met.
  • Flow and characteristics of work require work pressure for frequent periods of short duration or occasional periods of sustained duration.
  • Ability to manage and de-escalate situations. Proven record of effectively managing conflict situations.

What products are you inquiring about?
Indoor Digital Outdoor Digital Print Installation 3D Not Sure

facebook-f twitter linkedin-in youtube tiktok

#J-18808-Ljbffr

  • Field Service Technician

    3 weeks ago

    Oakville, Canada Natus Medical Incorporated Full time

    **Field Service Technician** **Location**:100% Remote covering primary territory of: Canada. **What you can expect**: - **Changing Lives -** As a Field Service Technician, you install, maintain, consult, train and service the entire Neurology product line. You can expect to provide industry-best technical support on computer-based medical...

  • Field Service Technician- Canada

    2 weeks ago

    Oakville, Canada Remprex Terminal Services Ltd. Full time

    **What You'll Do** As a Field Service Technician, you will work on-site at terminal locations in Calgary and and Edmonton. You will provide support to regional REMPREX clients through installing, troubleshooting, and servicing technology for our automated gate systems. You will do this through utilizing built-in diagnostics and external testing equipment to...

  • Field Service Technician

    4 days ago

    Oakville, Ontario, Canada Levitt-Safety Limited Full time

    Field Service Technician - Vehicle Fire Suppression Systems Thursday, February 1, 2024 Build your Career with Levitt-Safety Levitt-Safety has an exciting opportunity for an experienced Field Service Technician to join our Fire Suppression Team in Oakville, ON. Your role will include diverse maintenance and repair & maintenance of Fire Suppression...

  • Field Service and Commissioning Technician

    2 weeks ago

    Oakville, Canada Media Resources Inc Full time

    **Position Details**: - Permanent and Full-time - On-Site - Monday to Friday - NOC Code: 22311 - Electronic service technicians (household and business equipment) **Location**:Cornwall, Oakville, ON **Summary**: The primary purpose of this position is to provide field service in the Commissioning of new Digital LED signs and the On-Site Service...

  • Field Technician

    2 weeks ago

    Oakville, Canada Kova Engineering Ltd. Full time

    **Field Technician** We are a growing company that looks for and values long-term employees. We strongly believe in supporting individuals of all experience levels in continually developing the skills they need to succeed. We support and pay for professional development opportunities for employees that wish to advance their careers and provide opportunities...

  • Field Service Technician

    3 weeks ago

    Oakville, Canada Aerotek Full time

    CNC Field Service Technician Job Must Haves3+ years of Service Technician experience Experience servicing CNC Lathe and Mill machines Strong customer service experience Familiar with with Fanuc controls Job DescriptionTraveling to client sites (as far as Windsor) Answering clients questions/concerns Replace, install, and troubleshoot Making machine...

  • Field Service Technician- Remote Work

    4 days ago

    Oakville, Ontario, Canada Levitt-Safety Limited Full time

    Field Service Technician - Vehicle Fire Suppression Systems Build your Career with Levitt-Safety Levitt-Safety has an exciting opportunity for an experienced Field Service Technician to join our Fire Suppression Team in Oakville, ON. Your role will include diverse maintenance and repair & maintenance of Fire Suppression Systems and Equipment. While this...

  • Field Service Technician 1

    2 weeks ago

    Oakville, Canada Siemens Energy Full time

    Experienced Professional **Location**: ***Western Canada **Department**: Service **Job Grade**: *** **ServiceEngineer** **Mode of Employment**:Full-time /Permanent **Field Service Technician1 - FST 1** **A Snapshot of Your Day** Siemens Energy Transmission services providescovers a comprehensive service portfolio including packaging...

  • Field Service Coordinator

    4 days ago

    Oakville, Ontario, Canada C.P. Loewen Enterprises Ltd. Full time

    Video - More than a WindowDuties: Visit job sites to review repairs and installations to ensure a high quality of work and that Loewen procedures have been followed Provide installation and service expertise for builders, homeowners, and 3rd party providers Monitor Service Technician and 3rd party provider workloads to ensure a timely completion of work...

  • Field Service Technician

    2 months ago

    Oakville, Canada Loewen Windows and Doors Full time

    Loewen is the leading manufacturer of premium windows and doors for the luxury architectural market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company of the modern age. Our products...

  • Project Coordinator/field Technician

    2 weeks ago

    Oakville, Canada Golden Horseshoe Metering Systems (GHMS) Full time

    The Project Coordinator/Field Technician position will be dedicated to providing support to the Operations Team & GHMS’ projects by ensuring that key project timelines are met while coordinating project related tasks. The position will require working collaboratively with a number of internal/external customers and vendors. The position requires a high...

  • Project Coord/field Technician

    2 months ago

    Oakville, Canada Golden Horseshoe Metering Systems Inc. Full time

    **Project Coordinator / Field Technician** Golden Horseshoe Metering Systems (GHMS), part of the OEC group of Companies, provides comprehensive metering services to utility customers looking to provide individual suite metering for multi-dwelling retrofit and new construction projects. We are experienced in providing sales, design, installation and...

  • Project Coord/field Technician

    2 weeks ago

    Oakville, Canada Golden Horseshoe Metering Systems Inc. Full time

    **Project Coordinator / Field Technician** Golden Horseshoe Metering Systems (GHMS), part of the OEC group of Companies, provides comprehensive metering services to utility customers looking to provide individual suite metering for multi-dwelling retrofit and new construction projects. We are experienced in providing sales, design, installation and...

  • Field Service Technician

    2 weeks ago

    Oakville, Canada Harris Time Full time

    Harris Time is an established scoreboard, digital sign manufacturing, and service company located in Oakville, Ontario. Applicants should be mechanically minded, good at troubleshooting and have experience using small power tools and a variety of hand tools. We are able to train you so you can acquire new skills and grow within our company. - Must be...

  • Field Service Technician

    2 weeks ago

    Oakville, Canada Harris Time Full time

    Harris Time is an established scoreboard, digital sign manufacturing, and service company located in Oakville, Ontario. Applicants should be mechanically minded, good at troubleshooting and have experience using small power tools and a variety of hand tools. We are able to train you so you can acquire new skills and grow within our company. - Must be...

  • Field Service Technician

    2 weeks ago

    Oakville, Canada Harris Time Full time

    Harris Time is an established scoreboard, digital sign manufacturing, and service company located in Oakville, Ontario. Applicants should be mechanically minded, good at troubleshooting and have experience using small power tools and a variety of hand tools. We are able to train you so you can acquire new skills and grow within our company. - Must be...

  • Field Service Technician

    2 weeks ago

    Oakville, Canada Harris Time Full time

    Harris Time is an established scoreboard, digital sign manufacturing, and service company located in Oakville, Ontario. Applicants should be mechanically minded, good at troubleshooting and have experience using small power tools and a variety of hand tools. We are able to train you so you can acquire new skills and grow within our company. - Must be...

  • Field Service Coordinator

    2 months ago

    Oakville, Canada C.P. Loewen Enterprises Ltd. Full time

    Loewen is the leading manufacturer of premium windows and doors for the luxury architectural market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company of the modern age. Our products...

  • Field Service Coordinator

    2 weeks ago

    Oakville, Canada Loewen Windows and Doors Full time

    Loewen is the leading manufacturer of premium windows and doors for the luxury architectural market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company of the modern age. Our products...

  • Archaeological Field Technician

    2 weeks ago

    Oakville, Canada Archaeological Research Associates Ltd. Full time

    **Archaeological Research Associates Ltd. **is currently seeking experienced Archaeological Field Technicians for the current field season. Workdays and hours may vary based on project, location and weather conditions during the season **About Archaeological Research Associates Ltd.** Established in 1972, **Archaeological Research Associates Ltd. (ARA)...