ERP Manager
1 day ago
The Enterprise Resource Planning System (ERP) Manager is responsible for the management and optimization of Epicure’s ERP systems. The manager will play a central role in ensuring Epicure’s ERP system is operating effectively, and will actively coordinate across multiple business administrative departments, as well as regularly engage end users to improve experience. This position requires strong knowledge of business process, project management skills, and extensive experience designing and managing ERP systems.
**Key Responsibilities**
System Administration and Coordination
- Coordinate and manage the organization’s use of master files, roles, user views, data control, reporting, and data integrity
- Oversee and execute on-going maintenance and improvement projects
- Design and run quarterly reports to test that data integrity and accuracy within the system
- Brief departments heads and data “owners” on data and system corrections
- Maintain an inventory of reports to assure that codes, trees and other critical fields maintain accuracy as changes are made to attributes and relations
- Create new versions of reports and alerts as needed, specifically reports that need periods changed annually
- Coordinate across Business Administration and system users the creation of new reports, dashboards, analytical tools.
- Design and manage Change Management requests, approval and tracking process
- Advise and implement the optimization of quality control measures
- Create and maintain an inventory of fields and definitions for inputs/values
- Manage and track the status of all system changes, tests and upgrades tasks
- Advise on communications to the organization about system upgrades or functionality
- Ensure documentation, such as training guides, procedures, and test scripts, are maintained and regularly updated
User Support and Experience
- Research and survey end user needs
- Organize trainings and promote the use and education of ERP across the organization
- In coordination with core business units, lead the design and development of documentation and end user quick guides as needed
- Manage the process of designing, creating, implementing, and maintaining dashboards, reports, and analytical tools
- Train and support users on the use of dashboards, data extraction, etc.
- Review Help Tickets, complaints and recommendations from end users
**Education & Experience**
- Proven systems management experience or relevant advanced degree
- Previous work experience implementing and managing Enterprise Resource Planning (ERP) Systems. NetSuite technical experience strongly preferred
- Excellent Project and Change Management abilities, PMP or relevant certification preferred
- Proven cross-team collaboration, networking, team building, organizational and communication skills
- Proficient in MS Office
- Experience managing databases and understanding of database structure and theory
- Foundational or higher-level knowledge of SQL
- Understanding of typical business administration department processes and functions
**Core Competencies**
- Proven ability to prioritize and handle multiple on-going assignments
- Ability to work under pressure and under tight deadlines
- Proven analytical and problem-solving ability
- High-level attention to detail
- Demonstrated ability to lead strategic planning, results-based management and reporting
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