Hotel Front Office Associate

2 months ago


Edmonton, Canada Ramada by Wyndham Edmonton South Full time

Are you an outgoing and customer-focused professional looking for a part-time opportunity? Do you enjoy being the first point of contact and making a positive impression? If you have a passion for hospitality and love helping people, join our dedicated team at the Ramada by Wyndham Edmonton South.

We're seeking an experienced Front Office Associate to work on weekends from 7:00 a.m. to 3:00 p.m., providing our guests with outstanding customer service and creating an unforgettable hotel experience.

**Your role**:
Under the guidance of the Front Office Supervisor, you will play a key part in the daily operations of the hotel's guest services. This involves:

- Managing guest reservations, check-ins, and check-outs efficiently and effectively.
- Fielding incoming calls with a professional and courteous manner, in line with company standards.
- Sharing knowledge about local facilities, services, and points of interest to enhance guests' experiences.
- Processing transactions, including room rates, taxes, and payments, with understanding of basic accounting principles.
- Delivering additional amenities to guest rooms as requested.
- Processing wake-up calls, as well as handling any guest queries or requests promptly.
- Ensuring guest and property safety during your shift, following emergency and safety procedures as needed.

**Qualifications**:

- Exceptional communication skills and telephone manner.
- Strong organizational skills and attention to detail.
- Self-motivated with a team player mindset.
- Professional appearance and demeanour, capable of handling diverse interactions.
- Prior hotel-related experience is an asset but not required.
- Must be available to work both days each weekend from 7:00 a.m. to 3:00 p.m.

**Ramada by Wyndham Edmonton South is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.**

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: $15.00-$16.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Morning shift
- Night shift
- On call
- Weekends only

Work Location: In person



  • Edmonton, Canada Coast West Edmonton Hotel & Conference Centre Full time

    Coast West Edmonton Hotel & Conference Centre is seeking a talented Front Office Manager with an entrepreneurial, energetic personality. You will lead your team and be responsible for guest services, controlling costs, and increasing departmental revenues. The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night...

  • Front Office Manager

    4 weeks ago


    Edmonton, Canada Radisson Hotel and Convention Centre Full time

    Radisson Hotel & Convention Centre is looking for an enthusiastic Front Office Manager to lead the Front Office Team. **Basic Purpose**: The Front Office Manager will report directly to the General Manager of the hotel and will be the ambassador of Guest Satisfaction. This involves being actively engaged in anticipating & delivering the best experience to...

  • Front Office Manager

    4 hours ago


    Edmonton, Canada Radisson Hotel and Convention Centre Full time

    Radisson Hotel & Convention Centre is looking for an enthusiastic Front Office Manager to lead the Front Office Team. **Basic Purpose**: The Front Office Manager will report directly to the General Manager of the hotel and will be the ambassador of Guest Satisfaction. This involves being actively engaged in anticipating & delivering the best experience to...


  • Edmonton, Canada Coast West Edmonton Hotel & Conference Centre Full time

    Coast West Edmonton Hotel & Conference Centre is looking for a friendly, professional, and customer-oriented front office manager to join our team. As the Front Office Supervisor, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing ambassadors' schedules, front office ambassador training,...

  • Front Office Manager

    2 months ago


    Edmonton, Canada Radisson Hotel and Convention Centre Full time

    Radisson Hotel and Convention Centre is looking for a unique individual to fill the position of Front office manager for our hotel. Enthusiastic delivery of creative guest Service Initiatives are essential to this position. **Job duties and responsibilities include** ; but are not limited to the following: Accountable for the effortless and seamless...

  • Front Office Manager

    1 month ago


    Edmonton, Canada Radisson Hotel and Convention Centre Full time

    Radisson Hotel and Convention Centre is looking for a unique individual to fill the position of Front office manager for our hotel. Enthusiastic delivery of creative guest Service Initiatives are essential to this position. **Job duties and responsibilities include** ; but are not limited to the following: Accountable for the effortless and seamless...


  • Edmonton, Canada Mundi Hotel Enterprises Inc Full time

    Coast West Edmonton Hotel & Conference Centre is looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing ambassadors' schedules, front office ambassador training, and...


  • Edmonton, Canada Holiday Inn Express & Suites Edmonton South Full time

    **Job Summary** Holiday Inn Express & Suites Edmonton South is currently hiring a Front Office Supervisor for full-time to supervise the daily front office duties and front desk team. You will be responsible for insuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Greet guests, perform all check-in and check-out...


  • Edmonton, Canada Radisson Hotel and Convention Centre Full time

    Radisson Hotel & Convention Centre is looking for an enthusiastic Front Office Manager to lead the Front Office Team. **Basic Purpose**: The Front Office Manager will report directly to the General Manager of the hotel and will be the ambassador of Guest Satisfaction. This involves being actively engaged in anticipating & delivering the best experience to...

  • Front Office Agent

    1 month ago


    Edmonton, Canada Fantasyland Hotel Full time

    Front Office Agent Front Office Agents deliver an exceptional experience to every guest at our hotel, and are responsible for welcoming guests, managing information, distributing keys and room assignments and answering general inquiries to ensure an excellent stay. Primary Responsibilities: Greeting and welcoming guests upon arrival, check-in...


  • Edmonton, Canada Renaissance Edmonton Airport Hotel Full time

    WHAT WE ARE LOOKING FOR Do you thrive on turning ordinary moments into extraordinary memories? Are you ready to dive into a world where every day is an adventure? If so, then buckle up because we're looking for an Assistant Front Office Manager to join our vibrant Front Office team at the Renaissance! This is a Salaried position. “Take care of your...


  • Edmonton, Canada Matrix Hotel Full time

    **Description**: Located in the heart of Old Strathcona, Metterra Hotel is looking for an exciting & enthusiastic addition to our Lounge service team! The Lounge Server is a front line professional that welcomes guests to the MZ Lounge and hospitality spaces. The Lounge Server must represent the hotel through excellence in service and...


  • Edmonton, Canada Metterra Hotel Full time

    Located in the heart of Old Strathcona, Metterra Hotel is looking for an exciting & enthusiastic addition to our Lounge service team! The Lounge Server is a front line professional that welcomes guests to the MZ Lounge and hospitality spaces. The Lounge Server must represent the hotel through excellence in service and hospitality. **ESSENTIAL JOB...

  • Front Desk Supervisor

    2 weeks ago


    Edmonton, Canada Metterra Hotel on Whyte Full time

    **Description**: 53 North Collection is looking for an exciting & enthusiastic addition to help lead our guest services team for two independent, boutique properties in Edmonton! The Front Desk Supervisor will be responsible for supervising and managing the front office operations to achieve customer satisfaction, quality service and compliance with...

  • Guest Service Agent

    3 weeks ago


    Edmonton, Canada Matrix Hotel Full time

    Located in the heart of downtown Edmonton, Matrix Hotel is looking for a Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Guest Service Agent is a front line professional that ensures a positive overall impression of our properties as well as assists with all aspects of guest services....

  • Front Office Manager

    2 months ago


    Edmonton, Canada Four Points by Sheraton Edmonton South Full time

    **Summary** The Four Points by Sheraton Edmonton South has a culture that inspires our **RITE** values; **Respect, Integrity, Teamwork** and **Entrepreneurship.** The Front Office Manager will effectively manage the productivity of all Guest Service associates and maintain expense level standards in both labor costs and direct expenses. While some...

  • Guest Service Agent

    2 months ago


    Edmonton, Canada Metterra Hotel on Whyte Full time

    **Description**: Located in one of Edmonton’s most vibrant communities, the Metterra & Varscona Hotels on Whyte Ave are looking for an exciting & enthusiastic addition to our guest service team! The Guest Service Agent is a front line professional that ensures a positive overall impression of our properties as well as assists with all aspects of guest...

  • Hotel Controller

    4 weeks ago


    Edmonton, Canada Matrix Hotel Full time

    **Description**: At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your...

  • Hotel Controller

    4 weeks ago


    Edmonton, Alberta, Canada Matrix Hotel Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Front Office Manager

    2 weeks ago


    Edmonton, Canada West Edmonton Mall Full time

    The Front Office Manager oversees the day-to-day operations of the Front Office consisting of Front Desk, Switchboard, Concierge, Night Audit and Guest Services. Ensures hotel standards, policies and procedures are communicated and observed by department employees while providing required reports and observations for Senior Management. **Primary...