Support Service Manager
3 weeks ago
**Education**:Bachelor's degree or equivalent experience
**Experience**:Experience an asset
**Job Duties**:
- Oversee the end-to-end administrative processes for courier and freight logistics.
- Manage waybill distribution, record-keeping, and archival for efficient operations.
- Train and guide couriers in adhering to company dispatch and waybill management protocols.
- Ensure the company's courier administrative processes align with both package carriers and governmental regulatory requirements
- Ensure fair and comprehensive calculation of courier delivery costs and fees.
- Develop and maintain budgeting and cost evaluation for courier services.
- Generate regular administrative reports for freight management.
**Experience and specialization**
**Computer and technology knowledge**
- MS Office
- Electronic mail
**Additional information**
**Work conditions and physical capabilities**
- Work under pressure
- Attention to detail
**Personal suitability**
- Excellent communication
- Organized
- Team player
- Efficient interpersonal skills
**Job Types**: Full-time, Permanent
**Salary**: $55.00-$58.00 per hour
Schedule:
- Monday to Friday
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Ability to Commute:
- Nanaimo, BC V9S 5V8 (required)
Ability to Relocate:
- Nanaimo, BC V9S 5V8: Relocate before starting work (required)
Work Location: In person
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