Delivery Specialist

4 weeks ago

Newmarket, Canada Newmarket Volvo Full time

**Job Description: Automotive Delivery Coordinator**

**Position Overview**:We are currently seeking a dedicated and detail-oriented Automotive Delivery Coordinator to join our team. As an Automotive Delivery Coordinator, you will play a pivotal role in ensuring a seamless and satisfying experience for our customers as they take delivery of their new or pre-owned vehicles. Your meticulous attention to detail and excellent organizational skills will be key in orchestrating the final stages of the vehicle purchasing process.

**Key Responsibilities**:
**1. Delivery Arrangements**:

- Coordinate the scheduling of vehicle deliveries with customers, ensuring alignment with their preferences and availability.
- Collaborate closely with the sales team to ensure accurate communication of delivery dates and times.

**2. Paperwork and Documentation**:

- Ensure all necessary paperwork, including sales contracts, warranties, and vehicle registration, is prepared and readily available for customers to sign upon delivery.
- Verify the accuracy of paperwork and troubleshoot any discrepancies in a timely manner.
- Go over paperwork and documentation with client

**3. Quality Assurance**:

- Thoroughly inspect vehicles prior to delivery to ensure that all promised features, upgrades, and services have been completed as per the customer's purchase agreement.
- Address any concerns or oversights, coordinating with the service department if adjustments are needed.

**4. Customer Education**:

- Walk customers through the features and functionalities of their new vehicles during the delivery process, providing them with a comprehensive understanding of their purchase.
- Answer any questions and provide guidance on maintenance schedules, operation tips, and available support.

**5. Exceptional Customer Service**:

- Create a positive and memorable delivery experience for customers, making them feel valued and confident in their purchase decision.
- Address any customer inquiries or concerns promptly and professionally.

**6. Coordination with Departments**:

- Collaborate with various internal departments, such as sales, finance, and service, to ensure a coordinated and consistent customer experience from the initial sale to vehicle delivery.

**7. Post-Delivery Follow-up**:

- Conduct post-delivery follow-up calls to ensure customer satisfaction and gather feedback on their experience.
- Assist with any additional requests or inquiries that may arise after the delivery.

**8. Process Improvement**:

- Identify opportunities for streamlining and improving the vehicle delivery process, working closely with management to implement enhancements.

**Qualifications**:

- High school diploma or equivalent; relevant college education is a plus.
- Previous experience in automotive sales, customer service, or delivery coordination is preferred.
- Strong organizational skills and attention to detail.
- Excellent interpersonal and communication abilities.
- Proficient in paperwork management and documentation.
- Familiarity with vehicle features and options is advantageous.
- Ability to work effectively in a fast-paced environment.
- Customer-centric mindset with a dedication to ensuring customer satisfaction.

**Benefits**:

- Competitive compensation package.
- Opportunities for professional growth within the company.
- Collaborative and supportive team atmosphere.
- Employee discounts on vehicles and services.

**Salary**: $45,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Newmarket, ON L3Y 5W2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- OMVIC LICENSE (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

Expected start date: 2023-09-08

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