Operations Supervisor

6 months ago

Vancouver, Canada Indigo Park Canada Full time

We are currently seeking an enthusiastic, self-motivated professional to join our Indigo team as an Operations Supervisor.

Reporting directly to the Operations Manager, this position is responsible for ensuring company policies and procedures are followed and the day-to-day operations run smoothly. This person will supervise a small aid in the supervision at various locations around the Greater Vancouver Area.

**Why Join Indigo?**
- We believe in personal and professional development.
- We believe in recognizing and rewarding excellent performance.
- We believe that diversity is a means for success.

**What Would You Be Doing?**

**Lot Responsibilities**:

- Acting as the point of contact for all customer inquiries and needs.
- Working closely with property management to ensure all key stakeholder needs are met in a professional and timely manner.
- Creating work orders to deal with any necessary repairs, maintenance and/or improvements as needed.
- Acting as the point of contact for contractors, building maintenance department, equipment suppliers.
- Inspecting the parking facility on a regular basis to ensure it is safe, clean, efficient, and operating at or above company standards.
- Working with management, staff, and suppliers to coordinate the successful operation and growth of accounts and the Company

**Equipment Maintenance and Security**:

- Ensuring all equipment is functioning properly and/or initiate proper requests for maintenance to ensure facility safety and revenue control.
- Ensuring lot maintenance is conducted and completed, signage is accurate and up-to-date, and that all work locations are presentable and professional.
- Assisting in New Lot set-up.

**Staff Supervision**:

- Providing effective leadership and communicate the vision and goals of the organization.
- Sustaining a physical presence at the facility to ensure customer needs are addressed in a timely, professional manner.
- Staff training, coaching, mentoring and general staff management.
- Ensuring staff are following correct policy and procedures.
- Ensuring that we provide the best in customer service standards and monitor the resolution of customer issues up to including escalating matters to senior management.
- Monitoring of personnel to ensure compliance with company policies and operational procedures, including but not limited to uniform and company policy standards.
- Completing payroll related to staff hours worked.
- Issuing staff disciplinary action, including issuing of verbal and written warnings. Subsequent monitoring and follow up action if required.
- Maintaining the lines of communication, keeping in mind confidential information you are privy to as a Supervisor is kept confidential and only discussed with your manager.
- Assisting with other responsibilities that may be assigned from time-to-time including on-site work as a Host, Valet, or performing other positions.

**Incident Handling**:

- Tracking and managing of incident report/damage claims as well as corresponding with customers regarding safety and liability.
- Performing monthly/bi-monthly financial reconciliations for month end reporting.
- Cash handling and pay machine replenishments as required.

**Administration**:

- Working on special projects as requested by the Area Manager.
- Performing other duties that may be assigned.

**Regular Audit and Remediatio**n:

- Conducting Device Audit, Ticket Audit, Cash Audit, Timecard Audit etc. and eliminating the factors causing deficiencies
- Performing rate surveys, occupancy reports, stall counts, etc.

**Monthly Parking**:

- Managing escalations of issues with regards to device activations, deactivations, replacements, cancellations, etc.

**Other Responsibilities**:

- Maintaining a professional and clean appearance by wearing Indigo always issued uniforms and clothing including while performing duties, responding to inquiries, and during work time.
- Assisting with marketing campaigns and record keeping as requested.
- Maintaining accountability in the interest of delivering the best service and controlling costs.
- Flexibility to be on call to respond to emergencies and cover shifts as required.
- Performing other duties as requested.

**Additional Required Knowledge, Skills, and Abilities**:

- Intermediate to advanced knowledge of the MS office suite of programs
- Advanced verbal and written communication skills and a proven ability to effectively interact with guests and clients
- Valid class 5 driver’s license with own vehicle
- Experience in hospitality or service industry; previous experience within the parking industry is considered an asset.

**About us**: Indigo Park Canada is the leading provider of parking, transportation, logístical and consulting services with over 1000 locations in Canada. Our Company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and m

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