Customer Service Account Manager

2 weeks ago

Delta, Canada GPS Logistics and Warehouse Services Full time

**GPS Logistics & Warehouse Services** was founded on the principle of providing the best in customer service while providing the highest level of customer satisfaction in all that we do. Located on Annacis Island, Delta, B.C., in the heart of Vancouver's lower mainland, we are central to Deltaport, The Port of Vancouver, and the USA border.

We are looking for an experienced Customer Service/Account Manager to support our growing operations which is headquartered on Annacis Island. This is an excellent opportunity to be a key contributor in one of the Lower Mainland’s best warehousing and logistics companies.

**Summary of Job Functions**:
Responsible for managing and fulfilling the general administrative operations of the Head Office and coordinating Logistics activities from our various warehouses located throughout the Lower Mainland.

**Key Duties and Responsibilities**:

- Maintainenance and oversight of our warehouse management system (3PL/Extensiv).
- Provide a high-level of customer service by acting as the interface between our customers and warehouse operations.
- Assist management team with developing and complying with administrative and logistics procedures.
- Provide administrative support to the warehouse team and assist in preparing documents required for the accounting department.

**Skills and Experience**:

- High-level of proficiency with Microsoft Office, particularly Outlook & Excel.
- Some post-secondary education, preferably in business administration, economics or commerce.
- Proficient in use of software technologies for good logistics and office management, such as inventory tracking systems and shipping management, knowledge of **3PL/Extensiv** would be a strong asset.
- Strong written and oral communication skills required for daily communications with customers and the management team.
- Excellent interpersonal skills, with natural ability to collaborate with diverse personalities; demonstrates professionalism and maturity and is adaptable to a changing work environment.
- Ability to work independently and take initiative to develop or optimize the internal office and logistics processes.
- Understands the importance of consulting and obtaining key management input when making decisions, and then take responsibility to execute project tasks successfully, in a timely manner and with high rate of success.
- Comfortable in performing long term multi-dimensional projects in conjunction with normal day-to-day activities.
- Comfort working in a warehouse environment would be an asset.

**Compensation** $41,600 - $45,760 (with good growth potential).

GPS Warehouse & Logistics thanks all applicants who express an interest in the job opportunity but will only contact applicants who are selected for an interview. Our hiring practices are aligned with human rights laws and ensures that every person will receive equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, gender, sexual orientation, marital status, age, mental or physical disability.

**Job Types**: Full-time, Permanent

**Salary**: From $45,760.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Delta, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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