Dispatch & Customer Support

1 month ago

Calgary, Canada Collective Waste Solutions Full time

**About Us**

Collective Waste Solutions (“Collective”) is proudly Albertan. Serving Albertan communities for over 17 years, Collective Waste provides municipal, residential, commercial, and industrial waste services and solutions.

Collective is a privately-owned Alberta based company that offers a full suite of customized waste management services including collection, transportation, and recycling or disposal of all waste streams, both non-hazardous and hazardous. Collective was established in 2006 and from its meager roots in northern Alberta has expanded operations across Alberta with a fleet of over 100 trucks and 150 employees.

Our long-term strategy emphasizes the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining, and empowering talented and dedicated people to build the best team in the Waste Management industry. We also seek to build a team that reflects the variety of people, cultures, and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.

Collective provides an excellent compensation and benefits package, which includes a competitive salary, comprehensive medical, dental, vision care, life insurance coverage, paid vacation, and holidays.

**Role Overview**

Collective Waste Solutions is seeking an individual to join as a Dispatch & Customer Support member on a contract basis with a minimum of 1-year term. Reporting to the Operations Manager, this role is responsible for ensuring that dispatch and operational areas meet or exceed performance expectations across multiple routes. This will be achieved by implementing established standard operating procedures that align with the Company’s safety programs and Occupational Health regulations.

**Primary Responsibilities**

**Dispatch**

**Customer Service**

Engages in respectful communication with customers to assess driver requirements, coordinates schedules, and collaborates closely with the Sales Team to ensure the fulfillment of customer satisfaction.

**Operational Execution**

Work closely with the Operations Manager, Field Supervisor(s), and Mechanics to optimize routes and assist in establishing daily staffing levels and necessary equipment for efficient customer service. Monitor drivers' progress using the TRUX system and Geotab to ensure timely completion of daily collection services, addressing any issues that may arise proactively to maintain smooth execution.

**Safety**

Safety procedures are continually followed to target zero incidents / lost time injuries / property damages.

**Administration**

Daily administrative duties, such as route closure, documentation, and reporting, are completed to provide crucial information to both internal and external stakeholders. Assistance with invoicing, performance analysis, or other investigative or data revision work is executed accurately and promptly. Drivers are assisted in the use of relevant devices and in successfully completing their assigned tasks.

**Qualifications**

**Education**
- GED preferred.
- Safety certifications as required by site.

**Experience**
- Three years of experience in routing and dispatching.
- Strong skills in Microsoft Office.
- Comfortable with computers, various software (e.g. mapping software - GeoTab and other related GPS-systems).

**Knowledge/Skills**
- Excellent navigation and map reading skills.
- Organizational skills are required to ensure procedures and processes are maintained effectively.
- Being a team player, showing initiative and taking on duties that may not be regularly assigned tasks.
- High level of customer service by continually meeting client and corporate expectations.
- Company professionalism and reputation are displayed by attire, verbal, and written communication.

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: From $23.00 per hour

Expected hours: No less than 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- dispatching: 2 years (preferred)
- GPS System: 2 years (preferred)

**Language**:

- English fluently (required)

Work Location: In person

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