Dispatcher

3 months ago

Calgary, Canada Lineage Logistics Full time

We are a growing organization and currently looking for a passionate and motivated Traffic Clerk to join our winning team.
Employment Type: Full-Time
Shift: 7:30am - 5:30pm, Monday to Thurs
Reports To: Supervisor, Dispatch
Office/Facility: Calgary Facility
Position Summary
Support the daily scheduling and dispatching of vehicles into and out of loading docks and from the facility for delivery of materials and freight. Provide assistance to the Lineage Transportation Team.
** Safety & Compliance**
- Promotes a culture where Health & Safety is the #1 priority.
- Operates within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
- Works with Drivers to ensure Driver hours are not exceeded.
- Understands and adheres to all Transportation Safety policies and guidelines.
- Ensures compliance with prescribed Health & Safety programs and Cold Chain Assurance programs, as directed by terminal management team and regional Health & Safety and Cold Chain Assurance leads. May participate in Joint Health & Safety meetings.

**Customer Experience**
- Collaborates effectively with all team members in Transportation and Warehousing to achieve daily objectives.
- Provides the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
- Works with the Supervisor, Terminal Operations and leadership team to implement Key Performance Indicators (KPI's) related to daily customer service objectives.
- In collaboration with the Supervisor, Transportation Office, communicates with existing customers to understand and prioritize their needs, participating in calls and meetings as appropriate.
- Researches, develops and recommends solutions to meet customer requirements.
- Implements improved operational processes that enhance capabilities to meet/exceed service standards.
- Ensures adherence and accountability to standard operating procedures.

**Operational Excellence**
- Manages inbound shipment ETA's to maximize efficiency and ensure customer needs are met.
- Collaborates with the operations team to determine equipment requirements and schedules.
- Develops efficient routing patterns locally to meet required schedules.
- Ensures all documentation relating to the movement of orders or shipments in or out of the facility is completed accurately and on time.
- Communicates with Drivers to ensure they are operating in the most safe and effective manner, and are compliant with transportation legislation and company policies and procedures.
- Coordinates team member and resources involved in the daily pick-up and delivery of freight, including Dispatchers, Drivers, Third Party Carriers and Owner Operators.
- Ensures appropriate Driver resource is sent to each call, based on current location, truck size, capacity, schedule, and whether shipment is fresh/frozen. Ensures the most efficient and effective resource is dispatched to meet customer service schedules.
- Ensures regular communication with Drivers to keep apprised of Driver locations across the network so they may assign next pickup according to proximity.
- Ensures the collection, audit, tracking and filing of internal paperwork from Drivers (PODs, fuel slips, and maintenance records).
- Keeps in communication with the dock and central line haul dispatch regarding shipments that will be arriving late or not according to schedule.
- Provides a daily exceptions report to Supervisor, Dispatch, showing all on time and late departures.
- Recommends continuous improvement efforts and identifies cost saving and growth initiatives.
- Answers inbound phone calls relating to line haul delays, driver check in, hours of service & carrier check-ins.
- Provides vacation and sick coverage for senior dispatch functions.
- Performs other duties as assigned in accordance with the company vision, mission, strategy and culture.

**Key Requirements**
- 2-3 years' experience working in an FTL & LTL transportation environment in a planning or dispatch role.
- Scheduling or customer service experience.
- Experience working with company drivers, owner operators and third party carriers.
- High school graduation or equivalent.
- Excellent customer service abilities with a natural desire to provide exceptional service and build strong relationships with Drivers.
- Proven ability to work in a fast-paced warehouse environment to ensure accuracy, compliance and a team culture of excellence.
- Proven analytical and problem solving skills. Ability to quickly understand and identify issues and propose solutions.
- Proven ability to effectively prioritize work flow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities.
- Analytical; logical thinker with ability to think two steps ahead and successfully analyze different pieces of information and put them together like a puzzle.
- Excellent communication

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