M Club Community Manager

7 months ago

Thornhill, Canada M Club Full time

**About Us**:
M Club provides a unique platform that allows everyone from business professionals, community leaders, creatives, founders, change makers and investors that want a place to connect, engage and grow. Our mission is to become a premier space where vision, creativity, entrepreneurial spirit and philanthropy can coexist in harmony and drive growth and change in the world, supported by unparalleled professional and lifestyle services and amenities like no other private executive club in Toronto.

**Role Overview**:
The M Club Community Manager is responsible for creating and nurturing a vibrant, collaborative, and productive community space. They will act as the primary point of contact for internal and external members, ensuring a seamless and enjoyable experience. The role involves managing daily operations, fostering member engagement, organizing events and maintaining the environment to promote a positive and productive atmosphere.

**Key Responsibilities**:
1. Community Building & Member Engagement:

- Develop and implement strategies to build a strong, inclusive community.
- Welcome new members and provide orientations to help them integrate.
- Foster connections among members through introductions and facilitating networking opportunities.
- Handle member inquiries and feedback, addressing issues promptly and effectively.

2. Event Planning & Execution:

- Organize and coordinate a variety of events such as workshops, networking events, social gatherings, and professional development sessions.
- Collaborate with external partners and speakers to provide valuable content and opportunities for members.
- Promote events to ensure high attendance and engagement.

3. Operations & Facility Management:

- Oversee the daily operations of the space, ensuring a clean, safe, and welcoming environment.
- Manage facility-related issues such as maintenance, repairs, and supply inventory.
- Implement and enforce community guidelines and policies to maintain a positive atmosphere.

4. Marketing & Outreach:

- Develop marketing strategies to attract new members and retain existing ones.
- Create and manage content for social media, the company website, and other marketing channels.
- Represent the space at industry events and local community functions.

5. Member Support & Administration:

- Assist members with administrative tasks, including booking meeting rooms and managing memberships.
- Maintain accurate records of membership details and payments.
- Provide support for IT and office equipment issues.

6. Collaboration with Management:

- Work closely with the senior management team to develop and implement the coworking space's vision and goals.
- Provide regular reports on community activities, membership statistics, and space utilization.

7. Sales and Business Development
- Develop marketing strategies to attract new members and retain existing ones.
- Create and manage content for social media, the company website, and other marketing channels.
- Represent the space at industry events and local community functions.

**Skills & Qualifications**:

- Interpersonal Skills: Strong ability to build relationships and engage with diverse groups of people.
- Communication: Excellent verbal and written communication skills.
- Organizational Skills:Ability to manage multiple tasks and events simultaneously.
- Problem-Solving: Resourceful and proactive in addressing member needs and operational challenges.
- Marketing & Social Media: Experience in creating and executing marketing strategies.
- Event Management: Proven ability to plan, promote, and execute events successfully.
- Tech Savvy: lComfortable using coworking management software, CRM tools, and standard office software.

**Preferred Experience**:

- Previous experience in community management, hospitality, customer service, or a related field.
- Experience in a coworking or shared office environment is a plus.
- Bachelor’s degree in business, marketing, communications, or a related field.

**Personal Attributes**:

- Friendly, approachable, and empathetic personality.
- Passionate about community building and networking.
- Creative and proactive mindset.
- Ability to work independently and as part of a team.
- Flexibility to work occasional evenings and weekends for events.

**Reporting Structure**:
The M Club Community Manager typically reports to the Operations Manager or the Director of Community & Events, depending on the organization’s structure.

**Job Type**:

- Full-time
- 8 hour shifts
- Flexibility to work occasional evenings and weekends for events.

**Location**:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Benefits**:

- Dental care
- Extended Health Care
- On-site gym
- On-site parking
- Paid time off
- Daily free lunch

**Job Types**: Full-time, Part-time, Permanent

Pay: $18.00-$19.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
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