Contact Center

2 weeks ago

Edmonton, Canada Global Empire Corporation Full time

CONTACT CENTER - BUSINESS DEVELOPMENT MANAGER NEEDED

Vice President - Business Development - Call Center
- **PLEASE NOTE: We are only considering applicants who have worked in business development for a call center, Business Process Outsourcing Company or Telemarketing firm. You MUST have experience in doing business development for a call center.**_

**Your Impact**:
Your success here at Global Empire will directly impact the growth of our overall organization. You will be masterful in client engagement and impact how your customers do business in an ever-changing environment. You will collaborate with the broader sales team to grow pipeline and close new business that delivers outstanding value, ROI and client experiences to our customers.

**PLEASE NOTE: This is a high-level individual contributor role. This position has no direct reports but the President of the company.**
- Develop a prospect pipeline in the BPO and call center space
- Drive revenue and market share for Global Empire Corp.
- Meet or exceed quarterly and annual revenue targets
- Develop and execute against a sales plan
- Maintain a robust sales pipeline
- Manage contract negotiations along with internal stakeholders
- Develop long-term strategic relationships with key accounts
- Ensure customer satisfaction

**Your Qualifications**:
A minimum of 2 years of call center related business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies.
- Experience selling Call Center / BPO services absolutely required. No exceptions.
- You must be able to generate your own leads and have an extensive list of contacts
- Prior experience working within the Software/Infrastructure/Platform/Contact Center (SaaS, IaaS, PaaS, CCaaS) space
- Experience with Amazon Connect preferred but not required
- Proven successful experience in closing complex software solutions
- Excellent presentation and executive engagement skills
- Excellent negotiation skills
- A self-starter that can thrive in a fast paced, team environment
- Strong leadership capabilities
- Has a strong drive for results
- Strong engagement and communication skills
- Consultative selling experience
- Can collaborate and influence in a “win as a team” environment
- Resourceful
- Is a trusted advisor to customers and colleagues

**Key Results Areas**:

- Develop a detailed prospecting plan for each industry and/or service vertical within the first 30 days
- Build a significant active prospect list to nurture for opportunities. The company is well positioned by capability and relationship to competitively respond.
- Will work with the President to identify new prospects and opportunities
- General performance expectations to drive overall sales and revenue goals include:
1. 50-100 Prospecting dials per day

2. 5 Prospect conference calls per week - 20 per month

3. 10 RFP’s / Proposal Opportunities per month

**Education and Experience**:

- High School Degree required
- Four Year College Degree highly preferred
- Experience selling Call Center / BPO services absolutely required. No exceptions.

**Skills/Attributes**:

- A Cold Calling - Lead Generating Master
- Excellent communication and presentation skills
- Documented track record of success in sales prospecting

**Personal Attributes**:

- Aggressive, energetic self-starter
- Proven ability to establish and maintain relationships with customers
- Creative thinker
- Good customer relationship building experience
- Goal and results driven
- Independent worker
- Able to follow through and complete tasks on time
- Able to manage projects effectively

**NOTE - This position is onsite, and work must be performed from head office which is in Edmonton, Alberta. Absolutely no work from home available for this position.**

**Job Types**: Full-time, Permanent

**Salary**: $41,602.24-$105,562.23 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Call center: 5 years (preferred)
- Business development: 5 years (preferred)

Work Location: In person

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