Clerical Assistant

15 hours ago

Toronto, Canada St. Michael's Hospital Full time

Reporting directly to the Clinical Leader/Manager, the Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business support services for a variety of outpatient clinical areas within the Respirology Program.

**RESPONSIBILITIES**:
As a highly organized, self-motivated, results-oriented individual, you will be accountable for:

- Providing administrative and secretarial support to the Clinical Leader/Manager as well as other members of the patient care team within the outpatient area;
- Scheduling patient procedures as well as outpatient follow-ups using state-of-the-art computer software;
- Liaising with various hospital departments such as Interventional Radiology, purchasing, etc. to exchange information and to resolve issues;
- Utilizing computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation;
- Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action;
- Transcribing and processing physician orders in a timely and efficient manner;
- Collecting clinic and program related statistics, record keeping
- Participate in meetings, quality assurance projects, program initiatives

**QUALIFICATIONS**:

- Demonstrated oral English language skills to communicate with patients and team members with the ability to operate multi-line telephones, respond to inquiries and redirect calls as appropriate.
- Graduate of a recognized Office Administration program or equivalent
- Requires a Medical Terminology certificate
- Software Applications; Microsoft Office, Word, Excel, PowerPoint, Outlook, ADT, Soarian scheduling
- Excellent interpersonal, communication skills and customer service/patient advocate
- Can work independently and as a team member
- Present a calm, professional and pleasant demeanor at all times
- Good judgment and discretion
- Work under pressure
- Highly organized and efficient time manager
- Ability to multi-task
- Problem solver, triage issues/concerns
- Flexibility in rotating job assignments

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