Clerical Assistant

2 weeks ago

Toronto, Canada St. Michael's Hospital Full time

The primary role of a Clerical Assistant is to provide administrative and clerical support to the daily operations of the Clinic. The Clerical Assistant will rotate through the various job assignments on a regular and as needed basis. Clerical Staff are expected to perform proficiently in all areas as described below.

**RESPONSIBILITIES**
- Provide professional and personable first contact by phone, in person and electronically for patients, staff and visitors
- Perform reception duties which include booking appointments; taking referrals for outpatients; answering the telephone and taking messages; Re-direct all other inquiries as appropriate; Re-schedule as necessary (mail appointment detail notices as required)
- Type memorandums, letters, forms, minutes and other information
- Enter data for statistics; Perform other clerical duties such as; photocopying; faxing; and mailings; orders and maintains inventory of supplies and equipment
- Prepare clinic room pre, in -room and post patient visit
- according to the clinic specialty processes including available requisition and functioning of equipment
- Interact with multiple stakeholders such as physicians, clinical staff (RN, CA, Health Disciplines), patients, families, visitors, volunteers and intradepartmental supports (diagnostics, housekeeping, portering)
- Effectively manage, reprioritizing and scheduling of Intake Process

**QUALIFICATIONS**
- Graduate of a recognized Office Administration program or equivalent
- Requires a Medical Terminology Certificate
- Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook, ADT, Soarian scheduling
- Communicate clearly and fluently in English
- Excellent interpersonal and communication skills
- Good judgment and discretion
- Work well under pressure
- Highly organized and efficient time manager
- Problem solver
- Flexibility in rotating job assignments

Internal Applicants will be give first consideration.

St. Michael’s Hospital thanks all applicants,
however, only those selected for an interview will be contacted.

St. Michael’s Hospital has a diverse workforce and is an equal opportunity employer.

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