Payroll, Customer Services Representative

7 months ago

Burnaby, Canada PHSA Full time

**Payroll, Customer Services Representative**

PHSA Corporate

Burnaby, BC

Under general supervision and in accordance with established procedures, timeframes and various collective agreements, this position performs a variety of payroll duties including electronic file transmission of data, calculating and preparing off-cycle cheques, maintaining operating reconciliations, maintaining records necessary for the preparation of time sheets, completing records of employment, providing information to staff and outside sources, and performing related clerical duties.

**What you’ll do**
- Performs electronic data transfer of time administration system timesheets to Peoplesoft. Responds to inquiries related to the preparation and processing of payroll policies, makes corrections and adjustments as required, such as increment adjustments, overtime pay and voluntary deductions.
- Calculates and prepares off-cycle cheques for adjustments such as vacation, terminations, retirements and leaves of absence as per departmental procedures.
- Calculates contract retroactive payments for input to the computerized payroll spreadsheet program.
- Maintains Payroll data such as direct deposit information, voluntary deductions, personal information, and statutory deductions.
- Verifies data has been inputted correctly, ensure leaves, vacation and banked time entitlements are accurate, and provides Earnings information for Insurance claims.
- Prepares separation certificates for Employment Insurance, completes earnings inquiry reports and responds to inquiries by telephone from the Employment Insurance Commission.
- Reviews time records for accuracy in coding and completeness.
- Advises departments of coding errors and makes adjustments as required such as graduated return to work, sub plans and WCB payments by verifying calculations and entering payroll data into computer systems. Reviews and revises error edit reports in the appropriate time administration systems.
- Provides information to staff and external agencies regarding contract provisions on payroll matters such as scheduling, vacation accumulation, sick time and pay policies, time keeping and records maintenance, benefits and banked time entitlements. Makes corrections and adjustments as required.

**What you bring**
- Grade 12, successful completion of a recognized payroll course and three years’ recent, related experience or an equivalent combination of education, training and experience.

You will also have the ability to:

- Communicate effectively both verbally and in writing.
- Deal with others effectively.
- Have the physical ability to carry out the duties of the position.
- Organize work.
- Operate related equipment.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

**Job Type**:Regular, Full-time

**Wage**:$28.74 / Hour

**Location**:1795 Willingdon Ave, Burnaby, BC V5C 6E3

**Closing date**:Applications accepted until position is filled

**Hours of Work**:Monday - Friday; 0800- 1600

**Requisition # **149343E

**As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

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