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Emergency Services Dispatcher- Temporary

4 months ago

St Albert, Canada City of St. Albert Full time

**Cultivate your Career**:
As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 66,000 residents with high-quality programs and services and are proud to contribute to making St. Albert one of the best places to live in Canada.

**The Opportunity**:
With over 100 years of service to its credit, St. Albert Fire Services plays an integral role in shaping and serving our community by providing fire suppression, technical rescue and emergency medical services, hazardous materials mitigation, fire inspection, fire investigation, public education, and fire dispatch to the City of St Albert. The City is seeking a temporary Emergency Services Dispatcher to join the Fire Services team for a six-month temporary assignment expected to end on June 30, 2023.

Under the direction of the Platoon Chief, the Dispatcher will work in close co-operation with and support all Station Officers, Chief Officers, Corporate Senior Management, Contract Customers and members of Fire Services. The position is responsible for completing duties to support the implementation of effective and efficient communication/dispatch procedures to meet customer service goals and objectives.

**Specifically, the Dispatcher will**:

- Call answer and dispatch
- Process emergency requests
- Dispatch equipment and manpower as per operational guidelines, while adhering to emergency fire and medical protocols.
- Enter incident data in a records management system
- Liaise with RCMP, Alberta Environment, Central Communications Centre (AHS), Mutual Aid Partners, Utilities, Public Works, STARS or other support agencies, as requested.
- Alert and dispatch external response agencies
- Ensure proper operation of E-911 phones, and voice play back recorder
- Issue Dangerous Goods Permits
- Monitor Environment Canada weather and provide City wide alerts and notifications
- Monitor the Regional Ambulance Diversion computer
- Operate and troubleshoot the Communication
- Console effectively and efficiently.

**Qualifications**:

- High School Diploma, or equivalent.
- Valid Emergency Fire Dispatch Certification.
- Valid Basic Cardiac Life Support (CPR) Certification.
- Ability to communicate effectively with others, in person, on the telephone, or on the radio.
- Ability to type accurately and efficiently
- Advanced computer skills
- Knowledge of the City’s Municipal Emergency Plan and other emergency protocols, is an asset.
- Knowledge and experience working with FDM, is an asset.

**Hours of Work**:
An eight (8) week cycle of an average of forty-two (42) hours per week. The normal tours of work shall consist of two consecutive ten (10) hour day shifts followed by two consecutive fourteen (14) hour night shifts.

**Compensation**:
**Probationary Rate**: $33.36 per hour. In addition, the City of St. Albert offers a comprehensive benefit package.

**INFORMATION FOR APPLICANTS**:

- Applications will only be accepted to 10:00 p.m. MST on the closing date.
- Please note that the City will be conducting video conference interviews to minimize the potential spread of COVID-19.

**CONDITIONS OF EMPLOYMENT**:

- The successful applicant will be required to obtain a satisfactory police information check.