Emergency Communications Operator

6 months ago

St Albert, Canada City of St. Albert Full time

**Cultivate your Career**

As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 70,000 residents with high-quality programs and services and are proud to contribute to making St. Albert one of the best places to live in Canada.

**The Opportunity**

The City of St. Albert Policing Services is currently recruiting for a Permanent Full-Time Emergency Communications Operator. This position is the first point of contact for all incoming calls to the St. Albert RCMP Detachment, including all Municipal Enforcement and 911 Emergency calls. This position is responsible for gathering and disseminating accurate information and is a key link between the public and the police services.

Main responsibilities include complaint taking, dispatching, answering emergency calls and providing assistance to the general public at the front counter and over the telephone. Emergency Communication Operators utilize detachment radio equipment, perform CPIC entries, prepare court documents and create/dispatch Municipal Enforcement files in addition to maintenance and retrieval tasks for various RCMP computer systems.

**Qualifications**
- Completion of Grade 12 together with prior policing or dispatching experience and strong computer skills is necessary.
- Certification from an Emergency Communications Program is considered an asset.
- Experience with RCMP computer programs and familiarity with the RCMP environment is a definite asset.
- The ability to deal with people in a polite, courteous and informed manner is essential. The ability to stay calm in a variety of high stress, demanding situations is required, as well as prioritizing and multi-tasking.
- Must be able to obtain (and maintain) a RCMP issued Security Clearance.

**Hours of Work**

12-hour shifts. 7:00am-7:00p.m or 7:00 pm-7:00 am Shifts may be altered to meet operational needs.

**Compensation**

$63,011.52- $ 76,658.40 per annum. In addition, the City offers a comprehensive flexible benefit package.

**Application Information**
- Equivalent combinations of experience and education may be considered.
- This competition may be used to fill future vacancies, at the same or lower classification level.
- Please note that the City conducts most interviews via video conference and will provide a link and instructions to applicants selected for an interview.

**Closing Statement

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