Assistant Guest Services Manager

5 months ago

Parksville, Canada The Beach Club Resort by Bellstar Hotels & Resorts Full time

**We're always looking for amazing people to join our team. Here at Bellstar, we “think like a guest, and act like an owner”, and look for team members who try to make every stay an unforgettable experience for guests.**

Assistant Guest Services Managers are responsible for leading the Guest Services team in providing excellent service to hotel guests. Assistant Guest Services Managers ensure the smooth running of the service desk during busy periods, and work hard to build positive relationships with all hotel staff and guests. Our Assistant Guest Services Managers need to act with honesty, integrity, and be professional at all times. Our Assistant Guest Services Managers are committed to making our guests' stay an amazing one, from the moment they arrive until they depart.

**This job might be for you if**:
You can see potential in others, and work to bring it out. You are a natural leader and like working closely with a team. You are friendly, patient, and calm under pressure. You love taking on challenges and finding solutions. You understand what it takes to manage a Guest Services department. You communicate clearly, speak well, and can explain just about anything to everyone. If this sounds like you, we can’t wait for you to apply

**Responsibilities for this role include**:

- Assisting in overseeing the daily operations of the Guest Services department
- Assist in building, retaining, engaging, and empower a strong service orientated team who contribute to a positive working environment
- Building and maintaining strong, professional relationships with all associates, guests, owners, stakeholders, suppliers, and community members
- Ensuring the highest level of guest service, ensuring compliance of all Bellstar processes and standards
- Creating a positive, performance driven team environment, that motivates team to achieve company goals
- Assisting in the recruitment, hiring and training of all new hires
- Assisting in performance review management, regularly giving feedback for improvement
- Assisting with administrative duties including scheduling, ordering, inventory, and payroll
- Assisting with guest check ins/outs, reservations, phone calls and billing as needed
- Greeting all guests & visitors in a friendly and professional manner
- Quickly and effectively responding to all guest questions and resolve concern
- Constantly seeking out ways to improve service and increase guest satisfaction
- Maintaining confidentiality of all guests and information
- Managing all guest requests in a timely and friendly manner
- Being knowledgeable of all hotel facilities and services
- Provide accurate and compelling tourist and destination information to guests and owners
- Complying with all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values
- Other relevant and related duties as assigned

**The “must haves”**:

- 3 years of Guest Service supervisory experience in Hotels
- Strong verbal and written English communication skills
- Committed to delivering the highest level of guest service and satisfaction
- Ability to work under pressure in a fast-paced environment
- Strong leadership skills with the ability to give direction and delegate tasks
- Great organizational, multi-tasking and problem-solving skills
- Flexible work schedule including days, nights, weekends, and holidays
- Physical ability to stand for long periods of time

**The “nice to haves”**:

- Completed post-secondary education is related field such as Hotel/Restaurant Management, Business Management and/or Commerce
- Valid certification in First Aid

**What you can expect from us**:

- A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
- A growing company with opportunities for advancement, relocation, and development
- A robust benefits package, for qualifying employees, that includes dental and medical coverage
- Annual, corporate wide, salary and wage reviews
- Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties

BCR

**Salary**: $48,000.00-$51,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Store discount
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Parksville, BC V9P 0B1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- supervisory: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

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