Guest Service Agent

5 months ago

Parksville, Canada Tigh-Na-Mara Resorts Ltd Full time

**Job Title** Guest Service Agent

**Location** 1155 Resort Drive, Parksville BC V9P 2E3

**Hours of Work** Varied, Days, Evenings, Weekends & Holidays

**Position Type** Permanent Full Time

Tigh-Na-Mara Resort is a premier oceanfront resort nestled in the heart of Vancouver Island, offering guests a tranquil escape surrounded by natural beauty. With a commitment to providing exceptional guest experiences, we are seeking a dedicated and motivated **Guest Service Agent **to join our team.

**What Tigh-Na-Mara Offers you**
- Competitive wages and benefits.
- Comprehensive training and development opportunities
- Opportunities for internal growth and promotion
- Employee perks and discounts for the resort, including Pines gift shop and Cedars restaurant, and the Grotto Spa
- Access to all resort amenities (including pool and fitness facilities)
- A supportive and inclusive work environment
- The opportunity to work with our amazing team

**Duties and Responsibilities**

The Guest Service Agent greets and welcome guests in a friendly and professional manner, check guests in and out of the hotel using the resort booking system, provide information about hotel amenities, services, and local attractions, and handling guest inquiries, requests, and complaints promptly and efficiently. They assist with reservations and ensure accurate billing for guest stays, maintain a clean and organized front desk area, and manage in-house guest requests such as booking inquiries for the Cedar Dining Room and Grotto Spa.

**Job Requirements**
- Excellent communication, organizational and multi tasking skills
- Ability to make decisions and adapt quickly to various situations.
- Able to work shift work, weekends, and holidays.
- Able to work under pressure and maintain a positive work environment.
- Excellent telephone etiquette
- Able to stand for long periods of time.

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Overtime

Supplemental pay types:

- Commission pay
- Overtime pay

Application question(s):

- Do you live within driving distance to Tigh-Na-Mara Resort?

Work Location: In person

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