Student, Site Reliability Analyst

2 weeks ago

North York, Canada Sun Life Full time

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

**Work Environment**: This co-op opportunity is voluntarily in person, remote or hybrid. If you decide remote or hybrid, you will be required to work within the province. Remote work outside of the province will not be a possibility.

**What you will do?**
- Collaborate with other teams for the consultation, design, implementation and management of monitoring tools, dashboards and reports.
- Analyze metrics, identify trends and execute processes and strategies to address any risks to reliability.
- Collaborate with internal business partners, such as our IT Support Teams, System Architect, IT Security and Enterprise Account Management for operational execution and service delivery of technology needs.
- Create and implement knowledge documents, focusing on usability, content verification and accuracy.
- Participate and contribute to industry related developments and training to be shared among team members while continuously contributing to our roadmap strategy

**What do you neeed to succeed?**
- _ Reliability Clearance_ - This role requires 5 years of Canadian residency history due to the additional RCMP clearance/background check needed for this role. Exceptions will not be possible.Degree or diploma in computer sciences, information systems or information technology.
- In absence of a degree or diploma 2+ years working in technology or related field
- 2+ years supporting technology in an operational role
- 2 years working experience with all stages of systems development and implementation efforts, including requirements elicitation, architecture, design, development, testing, training, support, and maintenance.
- 2 years working within Enterprise delivery methodologies such as ITIL, Agile and Waterfall
- Professional designation preferred in ITIL, Scrum and/or Six Sigma
- Strong written and verbal communication, organization, strategic thinking and planning skills.
- Ability to analyze and present data using a variety of tools and techniques in the areas of business analysis and business intelligence principles to create executive dashboards and reports.
- Demonstrated sensitivity to issues of ethics, diversity, equity and harassment in the workplace.
- Strong collaboration skills, self-starter, strategic thinker, negotiator and consensus builder.
- Experience with operational monitoring & performance management tools such; BMC Suite (Patrol, TrueSight, TSOP, TSIM, BPPR), Broadcom Monitoring Suite (APM, DX APM), xMatters and other similar technologies
- Experience with BMC Control-M, Autosys Batch Job Scheduler suite of tools or similar
- Experience with Splunk or other software for searching, monitoring, and examining machine-generated Big Data
- Experience with CyberArk on any other similar security tool used for the security of privileged accounts through password management.

**What is in it for you?**
- A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner
- An environment of continuous learning and improvement
- We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Job Category**:
Temporary Employee

**Posting End Date**:
14/05/2024

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