Manager of Supports and Services

3 months ago

Guelph, Canada Wyndham House Full time

**Job Title**: Manager of Supports and Services

**Reports to**: Program Director

**Salary**:$58,000 - $65,000

**Compensation & Benefits**: Group Benefit Plan

**Schedule**: Sunday - Thursday. Availability: Days, evenings, weekends and holidays. 2 afternoon shifts/week.

**Job Overview**: The Manager of Services and Support is responsible for the support and oversight of Wyndham House’s Programs. In addition to ensuring quality services for youth, the Manager of Services and Supports will offer direct supervision and day to day support for staff including hiring, training, and development. They will be responsible for managing intakes, discharges, and service delivery within the context of coordinated access. The Manager of Service and Support will partner and liaise with community agencies, organizations, and government agencies to drive service outcomes and promote stable housing for youth in the programs. Further, they have responsibility for oversight of all programming within our Emergency Youth Shelter and other programs, including recreational, therapeutic, community activities, and life skills programming.

**Job Responsibilities and Duties**:

- Hiring, training, and direct supervision of Full Time and Part Time employees
- Participate in training and onboarding all Wyndham House Employees
- Managing and overseeing intakes at our Yorkshire Program
- Managing and overseeing intakes, and overseeing the diversion program
- Managing service plans and risk and behavioural concerns for clients in the program
- Ensuring quality care for clients in the programs
- Ensuring all requirements of the program contracts are met, including program accreditation, case management standards, and grant-related requirements
- Completing relevant audits, reviews, and reporting to funders
- Evaluating and improving systems and processes by ensuring best practices are utilized
- Collaborating and communicating with other programs and external partners
- Supporting and directing other programs as necessary
- Participate in the Back Up Rotation
- Assisting the Program Director and/or Executive Director with other projects, initiatives, and duties when required
- Other duties as assigned

**Job Competencies**:
▪ Coaching & Mentoring ▪ Facilitating Meetings
▪ Decision Making & Judgement ▪ Empowering Others
▪ Managing Programs & Teams ▪ Team Leadership

**Agency Competencies**:
▪ Harm Reduction
▪ Housing-First Philosophy
▪ Empathy and Compassion

**Job Skills and Qualifications**:

- Bachelor or master’s degree in social work, human services, or related field
- Minimum of 1 year of supervision/ progressive leadership experience in the not-for-profit sector
- Proficient skill in direct service provision to youth in a residential, mental health, or criminal justice setting, including case management or related experience
- Conflict resolution skills and ability to manage staff performance and crisis situations
- Understanding of issues related to youth homelessness and related legislation such as the Child, Youth and Family Services Act, Youth Justice Act, and relevant housing and homelessness legislation
- Advanced understanding of substance-use and harm reduction theory and practice, with an established ability to lead harm reduction interventions
- Developed experience in implementing programs and services
- Demonstrated ability to work with diverse partners, government agencies, and other stakeholders
- Experience with youth engagement programming
- Excellent communication, facilitation, and interpersonal skills
- Experience working from an anti-oppression framework
- Experience working in a unionized environment is considered an asset

**Required**:

- Current Standard First Aid and CPR Certification
- Criminal Record Check with Vulnerable Sector Search
- Wyndham House is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation to participate in the hiring process, please contact us to make your needs known in advance._

**Salary**: $58,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

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