Service Advisor

2 weeks ago

Winnipeg, Canada Capital Automotive Group Full time

Are you an expert when it comes to automotive maintenance and repairs? Do you enjoy working with customers? Do you have a passion for the automotive industry? Then we have a Permanent Full-time position open for a professional individual like yourself. We are looking for a Service Advisor

The Service Advisor position is responsible for greeting new and current clients as they enter the service area. As an integral part of the service team, the advisor works with the technicians to ascertain the cause of the issue(s) that prompted a given customer's visit, work to address and resolve those issues. In addition, since technicians will often have more than one possible solution to a given issue, service advisors must be able to relate these options to the customer and help them select a course of action.

If you are hard-working, passionate, and determined, then Capital Automotive Group is for you The Service Advisor is responsible to act as the go-between for Service Technicians and customers.

**The Job**:

- Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty

**The Qualifications**:

- Maintain an energetic, professional, and positive personality throughout the workday
- Must be confident working with customers and staff from diverse backgrounds
- Effective listening skills when speaking with guests
- Desire to provide a high level of customer service and be results-driven
- Valid Driver’s License with an acceptable driving record
- Ability to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- Prior sales experience preferred but not required
- Valid driver license with a clean driving record

*Only those selected for an interview will be contacted*

Capital Automotive Group offers competitive total compensation, work that is challenging and meaningful, an engaging and collaborative work culture, performance recognition and room for growth opportunities. We are an automotive dealership group with multiple locations in both Canada and the United States. Our organization allows us to serve a diverse customer base across all locations providing a variety of automotive services to customers with new and pre-owned vehicles, financing, leasing, service and repair, and parts. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

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**Salary**: $30,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

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