Insurance Account Manager, Personal Lines Service

6 months ago

Markham, Canada NFP Corp Full time

**Insurance Account Manager, Personal Lines Service**:
Markham, ON, CA

**Business Line: Personal Lines**

**Hours Per Week**:35 (Full-Time)

**Job Duration**: Full-Time, Permanent

***

**About the Role**

Regardless of their individual specialties, each personal lines team member has one thing in common: a personal responsibility for getting you the answers, support, or services you need, when you need them.

We’re looking for a Client Manager who will leverage their industry knowledge and expertise to provide front-line counseling to our clients about their personal insurance coverage that is geared to their unique needs and exposures.

**What You’ll Do**
- Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets
- Issue policies and changes on various insurer online portals; maintain professional and collaborative relationships with key underwriters
- Review and process renewals, endorsements, and midterm changes; rewriting/remarketing where necessary to enhance the client experience
- Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
- Stay up to date with insurer partner products, offerings, and market intelligence

**What You Bring**
- **RIBO License (Registered Insurance Brokers of Ontario) in good standing required; AB Gen 1 or another provincial license an asset**:

- Typically, more than 3 years of industry and/or personal lines experience - preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
- Proven experience working managing a high volume of clients (alpha split and/or one & done)
- Previous experience in a Contact Centre environment is an asset
- Excellent computer skills are expected including fluency in Broker management systems - EPIC & ARS fluency are an asset
- Ability to drive strong customer retention by providing a world-class customer experience
- Exceptional quotation skills for cross-selling, upselling and remarketing
- Ability to quickly learn the NFP business model and value proposition
- Ability to work collaboratively with others, both in person and virtually
- Strong oral and written communications skills
- Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority
- The ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset
- Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)

**Who We Are**

NFP is a leading insurance brokerage that provides property and casualty, group benefits, retirement and individual solutions through our licensed subsidiaries and affiliates. We’re a 6x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 1000 employees based in Canada and more than 6,900 employees with over 310 offices globally.

Since 2021, NFP has been responsible for bringing more than four billion dollars ($4,000,000,000) in premium to the P&C Market.

***

**What’s In It For You**

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- A hybrid environment approach that keeps the best interests of our staff and our clients in mind
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

**Our employees are the foundation of our success.**
- NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community._
- Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward._
- Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work._ _We contribute to different organizations, including Children’s Cancer Society, GenHERation, Year Up and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country._
- Our

  • Personal Lines Account Manager

    6 months ago

    Markham, Canada StoneRidge Insurance Brokers Full time

    StoneRidge Insurance Brokers (SIB) is always looking for amazing people to join the team! If you are passionate about delivering an exceptional client experience, building meaningful relationships, staying organized, and positively impacting our culture in an environment that encourages growth and continued education then keep reading! **Get to Know...

  • Insurance Commercial Lines Account Manager

    6 months ago

    Markham, Canada StoneRidge Insurance Brokers Full time

    The Commercial Lines Account Manager will provide professional advice and exceptional customer service to our customers by servicing and maintaining an existing portfolio. This book of business is fast paced and growing. Strong organization & communication skills are a key to success in this role. **Benefits of working at StoneRidge Insurance Brokers...

  • Account Manager

    6 months ago

    Markham, Canada Smart Insurance Solutions Inc Full time

    Job Title: Personal Line - account manager **Responsibilities**: - Provide service to group policy customers - Provide excellent customer service by addressing customer concerns and resolving issues promptly - Maintain customer records and update information as necessary - Responsible to sale new auto & home insurance **Requirements**: - Proven...

  • Personal Lines Insurance Client Service Professional

    4 weeks ago

    Markham, Ontario, Canada Brown & Brown Insurance Full time

    Job OverviewBrown & Brown Canada is seeking a highly skilled Client Service Associate to join our Private Client Team in Markham.Salary and BenefitsWe offer competitive pay based on experience, with an estimated annual salary range of $65,000 - $90,000.Our generous benefits package includes health, dental, vision, and employee stock purchase plan options.Job...

  • Insurance Portfolio Manager

    4 weeks ago

    Markham, Ontario, Canada DGA Careers Full time

    Job Title: Insurance Portfolio Manager - Personal Lines SpecialistCompany Overview:DGA Careers is seeking an experienced Insurance Portfolio Manager to join our team in Markham, Ontario. The successful candidate will be responsible for managing a portfolio of personal lines accounts and providing exceptional customer service.Key Responsibilities:Manage a...

  • Insurance Portfolio Manager

    4 weeks ago

    Markham, Ontario, Canada DGA Careers Full time

    At DGA Careers, we are actively recruiting for a skilled Insurance Portfolio Manager to join our team in Markham, Ontario. This exciting role offers a unique opportunity to deliver exceptional service and excel in a fast-paced environment.Key Responsibilities:Manage a portfolio of existing House and/or Group accounts, providing outstanding day-to-day...

  • Personal Lines Account Manager

    4 weeks ago

    Markham, Ontario, Canada Brown & Brown Insurance Full time

    Exciting Opportunity at Brown & Brown CanadaBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to delivering exceptional results for our clients.We have an exciting opportunity available for a Client Service Associate supporting our Private Client Team in Markham.About the RoleResponsible for managing client...

  • Commercial Lines Account Manager

    4 weeks ago

    Markham, Ontario, Canada Brown & Brown Insurance Full time

    About UsBrown & Brown Canada is a dynamic organization built on meritocracy, where self-starters thrive and those committed to excellence are rewarded.Salary InformationThe salary for this position is approximately $80,000 per year, based on industry standards and experience.Job DescriptionKey Responsibilities:Collaborate with Commercial Lines Leaders and...

  • Commercial Lines Account Executive

    4 months ago

    Markham, Canada Brown & Brown Insurance Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown Canada is looking to add a Commercial Lines Account Executive to their dynamic team. WHAT YOU’LL DO: - Work with Commercial Lines Leader and Producers to ensure completion of all renewals, including...

  • Jr. Personal Lines Producer

    6 months ago

    Markham, Canada StoneRidge Insurance Brokers Full time

    StoneRidge Insurance Brokers (SIB) is always looking for amazing people to join the team! If you are passionate about delivering an exceptional client experience, building meaningful relationships, staying organized, and positively impacting our culture in an environment that encourages growth and continued education then keep reading! **Get to Know...

  • Commercial Lines Account Executive

    4 months ago

    Markham, Canada Brown & Brown Insurance Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown Canada is looking to add a Commercial Lines Account Executive to their dynamic team. WHAT YOU’LL DO: Work with Commercial Lines Leader and Producers to ensure completion of all renewals,...

  • Insurance Account Manager

    3 months ago

    Markham, Canada Cover Right Insurance Ltd. Full time

    ## Job Overview # Duties - Manage a portfolio of client accounts to ensure client satisfaction and retention - Communicate with clients to understand their insurance needs and provide appropriate solutions - Manage client policy renewals as well as re-market existing clients when necessary - Negotiate terms and conditions with insurance carriers on behalf...

  • Insurance Account Manager

    4 months ago

    Markham, Canada Cover Right Insurance Ltd. Full time

    ## Job Overview # Duties - Manage a portfolio of client accounts to ensure client satisfaction and retention - Communicate with clients to understand their insurance needs and provide appropriate solutions - Manage client policy renewals as well as re-market existing clients when necessary - Negotiate terms and conditions with insurance carriers on behalf...

  • High-Net-Worth Personal Lines Account Manager

    2 weeks ago

    Markham, Ontario, Canada Brown & Brown, Inc. Full time

    Personal Lines Client Service AssociateBrown & Brown Canada has an exciting opportunity available for a high-net-worth personal lines account manager.About the Role:We are seeking a highly motivated and experienced professional to join our Private Client Team in Markham as a Personal Lines Client Service Associate. The successful candidate will be...

  • Personal Lines In-house Underwriter

    6 months ago

    Markham, Canada Brown & Brown Insurance Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown Canada has an exciting opportunity available for an In-House Underwriter supporting our Personal Lines Team in Markham! WHAT YOU’LL DO: - Recording and tracking all Personal Lines new business in excel...

  • Client Service Advisor

    1 month ago

    Markham, Canada Guthrie Insurance Brokers Ltd Full time

    **Job Overview** This responsibility is suited for those experienced, disciplined individuals who are detail oriented and capable of providing caring, responsive service and sales skills. Tasks include managing renewals, endorsements, incoming inquires, claims, marketing, and providing advice to clients and prospects. Requirements include - RIBO licensed...

  • Personal Lines Client Service Associate

    6 months ago

    Markham, Canada Brown & Brown Insurance Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown Canada has an exciting opportunity available for a Client Service Associate supporting our Private Client Team in Markham! WHAT YOU’LL DO: Responsible for the day-to-day account management...

  • Insurance Account Manager Professional

    4 weeks ago

    Markham, Ontario, Canada DGA Careers Full time

    Company OverviewDGA Careers is a brokerage that offers unique opportunities for individuals seeking to excel in the insurance industry.SalaryWe offer a competitive salary of approximately $80,000 per year, commensurate with experience and location.Job DescriptionWe are currently seeking an experienced Personal Lines Account Manager to join our team. As a key...

  • Insurance Account Manager

    4 weeks ago

    Markham, Ontario, Canada DGA Careers Full time

    Job SummaryWe are seeking an experienced Insurance Account Manager to join our team in Markham. This role involves managing a portfolio of existing House and/or Group accounts, providing exceptional customer service, and collaborating with clients to understand their needs.About the RoleThis is a full-time position that requires a valid RIBO license and a...

  • All Lines Producer

    3 months ago

    Markham, Canada Brown & Brown Insurance Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown Canada has an opportunity available for an All-Lines Producer. WHAT YOU’LL DO - Build a network of professional relationships, identify new leads, and qualify opportunities that meet company standards...