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Client Experience Leader

4 months ago

Vancouver, Canada Harry Rosen Full time

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

OWN YOUR STYLE AND YOUR FUTURE

Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for nearly 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail leaders who love retail, inspire others, readily embrace change and technology, and have the passion and ability to inspire others. As Client Experience Leader you’ll be responsible for building and maintaining a team that recognizes their key role in delivering a superior service experience to our discerning clientele.

Here's what we’re looking for:

- 2 years+ of retail experience with leadership capacity in managing a store/department
- An inspirational leader focused on recruitment, coaching and development of a team
- A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
- Demonstrated interest and ability in developing others with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements
- Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
- A welcoming and inclusive mindset, and a passion for emulating and upholding our core values

Our Commitment to our Associates:
Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent.

World Class Environment:

- A welcoming and inclusive environment and a company culture that celebrates diversity and valuing and championing our team
- A modern, tech focused and very professional work environment
- Superior computer-based and face-to-face training opportunities
- An internal policy of promotion from within
- Formalized Education Reimbursement and ongoing support from your assigned coach/manager.

Benefits & Rewards Programs
- A competitive compensation program
- A collaborative environment supported by monthly team bonus opportunities
- Year-round best in industry clothing discounts and special offers
- A generous (flexible) benefits plan including wellness program.
- Three weeks of paid vacation after your first year of employment
- A culture that promotes a healthy, fulfilling work/life balance while offer long-term career opportunities

We thank you for your interest in this opportunity.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_