Information and Technology Services

4 weeks ago

Toronto, Canada Toronto Public Library Full time

**Job Number**:

- J0424-0276**Posting Date**:

- May 16, 2024**Closing Date**:

- May 31, 2024**Job Title**:

- Manager, Digital Strategy & Excellence**Division**:

- Information & Technology Services**Employment Type**:

- Permanent Full Time**Status**:

- Full-Time**# of Open Positions**:

- 1**Work Schedule (Week1)**:

- Monday: 9.00 - 5.00
- Tuesday: 9.00 - 5.00
- Wednesday: 9.00 - 5.00
- Thursday: 9.00 - 5.00
- Friday: 9.00 - 5.00
- Saturday: 0 - 0**Work Schedule (Week2)**:

- Monday: 9.00 - 5.00
- Tuesday: 9.00 - 5.00
- Wednesday: 9.00 - 5.00
- Thursday: 9.00 - 5.00
- Friday: 9.00 - 5.00
- Saturday: 0 - 0**Salary**:

- $102,155.00 - $135,815.00/Year**JOB TITLE**:Manager, Digital Strategy & Excellence

**LOCATION**: Information & Technology Services
Toronto Reference Library or North York Central Library

**STATUS**: Permanent Full-Time

**Salary**:$102,155.00 - $135,815.00 / year

**JOB SUMMARY**:
Reporting to the Director, Digital Strategy & CIO, the Manager, Digital Strategy & Excellence will develop and maintain strategies, practices, and trusted partnerships both within the ITS portfolio, across TPL and the broader sector to enable to delivery of exceptional digital value and experiences. As an ambassador for the Toronto Public Library’s (TPL) Information & Technology Services (ITS) Portfolio, the Manager will work with ITS Leadership and manage a team, representing the portfolio to other stakeholders, helping to ensure operational efficiency, and contributing toward continuous improvements of ITS operations.

**DUTIES**:
**Digital Strategy**:

- Lead the development and implementation of the Digital Strategy including but not limited to on-going governance, schedule and financial management, procurement, reporting, communications and change management.
- Works with communications and marketing to ensure publication, promotion and on-going communications of strategic direction and enables the socialization to relevant stakeholders and teams
- Identifies and nurtures strategic partnerships to support and advance TPL’s Digital Strategy
- Leads key cross-portfolio initiatives identified in the digital strategy as the accountability of the Office of the Chief Information Officer
- Ensures annual IT capability maturity assessments are conducted and continuous improvement initiatives are successfully executed that increase the maturity of IT capabilities.
- Reports on progress of digital strategic action plan, outcomes and benefits realization
- Facilitates the development and adherence to a digital customer experience strategy that aligns with TPL’s customer experience strategy
- Directs the development and implementation of a digital enablement program that includes learning and development, knowledge management, and change management practices.

**Operations & Service Excellence**:

- Drives operational and service excellence within ITS through establishing and managing critical planning, performance, and business management processes in alignment with the corporate rhythm of the business.
- Leads portfolio operational planning including but not limited to development and reporting on annual operating plans
- Supports coordination and collaboration of the ITS leadership team to ensure effective operations of the portfolio as a whole
- Establishes and manages effective working relationships throughout the portfolio either to collaborate on delivery of key activities or to solicit support and buy-in for the project/programs
- Oversees portfolio-level financial management activities including but not limited to budget development and reporting, procurement and asset management support
- Directs development and update cycle of enterprise ITS policies and communication of policies and services to internal and external stakeholders to ensure compliance.
- Provides employee engagement leadership guidance, and facilitates and manages division-level processes to ensure high levels of employee engagement while building and maintaining a strong performance culture. Activities may include portfolio communications, town hall coordination, health and safety adherence and defining and executing employee engagement initiatives.
- Supports relationships with the Union and divisional compliance with the collective agreement across the division
- Leads performance measurement approach for portfolio and ensures maintenance of a divisional scorecard with regular reporting targets
- Identifies and oversees Continuous Improvement Initiatives (CI’s) from conception to close.
- Deals with confidential and sensitive matters affecting Library staff, operations, assets and resources

**People Leadership**
- Hires new staff, transfers, promotes, approves wage increases and conducts performance evaluations
- Disciplines, terminates, participates in grievance procedures and administers collective agreements as required
- Ensures training and development of staff to optimize quality of work and service delivery
- Ensures a

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