Dual Lab Patient Technician/ Medical Lab Assistant

2 weeks ago

Thunder Bay, Canada LifeLabs Full time

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
As a Lab Patient Technician, you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important role in patient care and our business and will let you see the difference that you make in patients’ lives. As Medical Lab Assistant you will play a key role in the testing and diagnostic process for a wide range of patients. LifeLabs also provides first aid training, continuing education opportunities, and excellent opportunities for career growth and advancement.
**Status**: Part Time
**Schedule**: Flexible shifts
**Additional requirements**: This is a dual role with primary role as Lab Patient Technician and secondary as Medical Lab Assistant
**Number of Positions**: 1
**Start Date**: Asap
**Union**: This is part of the OPSEU Thunder Bay collective agreement
This vacancy is for an existing position
**Your responsibilities will include**:

- Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
- Perform phlebotomies, connect/disconnect holter monitors, and perform ECG tracings.
- Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
- Maintain client relationships, including responding to inquiries and following up on requests.
- Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
- Prepare specimens for transportation and testing.
- Unpack and sort a wide variety of incoming specimens received from sources including physicians, clinics, hospitals, and mobile LifeLabs technicians.
- Confirm the accuracy of all patient information on requisitions and specimen samples, resolve any problems or inaccuracies prior to testing, and perform required data entry.
- Prepare, sort & separate specimens for technical analysis.
- Respond to client inquiries & work in cooperation with the logistics department.
- Train and orient new team members.
- Perform weekly and monthly maintenance of laboratory equipment.
- Conduct all work in full compliance with all laboratory safety and security policies and regulations.

**What you will bring to the role**:

- Graduate of an approved Laboratory Assistant program or equivalent are preferred.
- Phlebotomy experience is an asset.
- Excellent communication skills.
- Good computer skills with a minimum typing speed of 40 wpm.
- Strong customer/patient service with the ability to relate to patients and clients even in stressful situations.
- Strong empathy, flexibility, adaptability to change, and problem-solving skills.
- Ability to maintain the strictest standards of patient privacy and confidentiality.
- Successful completion or graduation from a recognized Medical Lab Assistant (MLA) program is an asset.
- Committed to remaining current with company practices, training, policies & procedures.
- Prior experience in laboratory operations or medical terminology an asset.
- Ability to communicate with other internal & external departments.

LifeLabs’ compensation programs are commensurat

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