Dual Mobile and Lab Patient Technician

3 days ago

Thunder Bay, Canada LifeLabs Full time

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of _empowering a healthier you_.

Make a difference - join the LifeLabs team today

LifeLabs Medical Laboratory Services is seeking a responsible and patient-oriented individual to join our team in **Thunder Bay, Ontario**.

**This is a DUAL role, primary role as Lab Patient Technician and Secondary role as Mobile Lab Patient Technician.**

**Status: Temporary Part Time contract for 6 months, possibility for extension depending on business needs**
**Primary role is LPT - 1040 Oliver Rd as the home base. Could be scheduled at any of the Thunder Bay PSC locations, or in homecare depending on business needs**
**Homecare shifts ranges from 5:30 AM - 4:00 PM, Monday to Friday.**
**Patient Service Center (PSC) shifts ranges from 7:00 AM - 5:30 PM, Monday to Friday.**

As a **Lab Patient Technician,** you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation.

This is an important role in patient care and our business and will let you see the difference that you make in patients’ lives.

In the Lab Patient Technician role, you will:

- Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
- Perform phlebotomies, connect/disconnect Holter monitors, and perform ECG tracings.
- ** Phlebotomy experience is required.**:

- Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
- Maintain client relationships, including responding to inquiries and following up on requests.
- Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
- Prepare specimens for transportation and testing.

The right person for this role will be focused on great customer/patient service and be able to relate to patients and clients even in stressful situations. Some key qualities include empathy, flexibility, adaptability to change, and problem-solving skills. Other requirements include
- Graduate of an approved Laboratory Assistant program or equivalent.
- Phlebotomy experience.
- Excellent communication skills.
- Good computer skills with a minimum typing speed of 40 wpm.
- Ability to maintain the strictest standards of patient privacy and confidentiality.

Our Mobile Lab Patient Technicians play an important part in on-site patient care in locations including private homes, commercial facilities, retirement homes, and long-term care facilities. This is an active and rewarding role that will let you build relationships with patients and see the difference that you make in their lives and healthcare outcomes.

***Please note the booster shot is a requirement for our mobile role**

In the Mobile Lab Patient Technician role, you will:

- Organizing a daily schedule of visits to facilities and private residences to collect specimens as per physicians’ requests, planning your route according to courier times, specimen integrity, and required travel time.
- Performing phlebotomies, connecting/disconnecting Holter monitors, and performing ECG tracings.
- Collecting and delivering specimens to designated labs for testing.
- Accession, spin, separate and prepare for transport to reference lab as required.
- Booking patient appointments, requesting required information from patients, explaining the specimen collection process, and ensuring patients have followed necessary test protocol prior to specimen collection.
- Liaising with doctors, facility staff, and CCAC staff regarding patient problems, changes in scheduling, specimen collection procedures, and other matters.

**Must have own vehicle and a valid driver’s license. Vulnerable Sector Check will be done.**

**Are You a Good Fit?**

LifeLabs is seeking an emphatic and adaptable person who can deliver exceptional customer service and relate to patients even in stressful situations. Do you have:

- Valid driver’s license with a clean driving record and access to a vehicle.
- Satis

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