Dual Mobile

Improve lives. Love your job. Grow your career.

**Note: This is a union role with an internal deadline of August 26, 2024.**

LifeLabs Medical Laboratory Services is seeking a responsible and patient-oriented individual to join our team in **Thunder Bay, Ontario** in a dual role with a primary role as a Lab Patient Technician and secondary role as a Mobile Lab Patient Technician.

**Covid 19 Vaccinations and a Booster shot is required for this role.**

**PSC shifts can be Monday-Friday between 7am-530pm at any of the 3 Thunder Bay locations.**
**Mobile shifts can be Monday-Friday between 530am-4pm**

In the Lab Patient Technician role you will:

- Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
- Perform phlebotomies, connect/disconnect holter monitors, and perform ECG tracings.
- Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
- Maintain client relationships, including responding to inquiries and following up on requests.
- Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
- Prepare specimens for transportation and testing.

The right person for this role will be focused on great customer/patient service, and be able to relate to patients and clients even in stressful situations. Some key qualities include: empathy, flexibility, adaptability to change, and problem solving skills. Other requirements include
- Graduate of an approved Laboratory Assistant program or equivalent.
- Phlebotomy experience.
- Excellent communication skills.
- Good computer skills with a minimum typing speed of 40 wpm.
- Ability to maintain the strictest standards of patient privacy and confidentiality.

Our Mobile Lab Patient Technicians play an important part in on-site patient care in locations including private homes, commercial facilities, retirement homes, and long-term care facilities. This is an active and rewarding role that will let you build relationships with patients and see the difference that you make in their lives and healthcare outcomes.

In the Mobile Lab Patient Technician role you will:

- Organizing a daily schedule of visits to facilities and private residences in order to collect specimens as per physicians’ requests, planning your route according to courier times, specimen integrity, and required travel time.
- Performing phlebotomies, connecting/disconnecting holter monitors, and performing ECG tracings.
- Collecting and delivering specimens to designated labs for testing.
- Accession, spin, separate and prepare for transport to reference lab as required.
- Booking patient appointments, requesting required information from patients, explaining the specimen collection process and ensuring patients have followed necessary test protocol prior to specimen collection.
- Liaising with doctors, facility staff, and CCAC staff regarding patient problems, changes in scheduling, specimen collection procedures, and other matters.

Are You a Good Fit?

LifeLabs is seeking an emphatic and adaptable person who can deliver exceptional customer service and relate to patients even in stressful situations. Do you have:

- Valid driver’s license with a clean driving record and access to a vehicle.
- Satisfactory criminal reference check.
- Phlebotomy experience.
- Excellent communication skills to enable you to relate with a wide variety of people.
- Problem solving skills and the ability to think quickly on your feet.
- Ability to maintain the strictest standards of patient privacy and confidentiality.

At LifeLabs, great employees are at the heart of everything we do. That’s why LifeLabs provides more than just competitive compensation and benefits - our employees receive coaching and training in an environment that fosters open communication, a uniform and shoe allowance, and opportunities for advancement and changes in career direction.

This is an in-person role.

**Hiring Range**:24.02 - 28.05**

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

**Retirement Savings Plan**:
The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

**Vacation Entitlement**:
In this position, you will be entitled to vacation pay, which will be applied to each pay.

**Employee Wellness**:
LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

**Employee