Dual Lab

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of _empowering a healthier you_.

Make a difference - join the LifeLabs team today

LifeLabs Medical Laboratory Services is seeking a responsible and patient-oriented individual to join our team in **Thunder Bay, ON **in a dual role with a primary role as a Lab Patient Technician and secondary role as a Mobile Lab Patient Technician.

**Primary role is LPT. Home location will be 1040 Oliver Rd, but LPT/MLA may be scheduled at any of the 3 Thunder Bay PSCs (1265 Arthur ST & 194 N Court St), and/or Specimen Management at 1040 Oliver Rd.**
**Part times are also expected to be available to cover call-ins and vacation.**
**PSC shifts vary between 7am-530pm.**
**Specimen Management shifts vary between 8am-7pm**

In the Lab Patient Technician role you will:

- Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
- Perform phlebotomies, connect/disconnect holter monitors, and perform ECG tracings.
- Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
- Maintain client relationships, including responding to inquiries and following up on requests.
- Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
- Prepare specimens for transportation and testing.

The right person for this role will be focused on great customer/patient service, and be able to relate to patients and clients even in stressful situations. Some key qualities include: empathy, flexibility, adaptability to change, and problem solving skills. Other requirements include
- Graduate of an approved Laboratory Assistant program or equivalent.
- Phlebotomy experience.
- Excellent communication skills.
- Good computer skills with a minimum typing speed of 40 wpm.
- Ability to maintain the strictest standards of patient privacy and confidentiality.

Our Mobile Lab Patient Technicians play an important part in on-site patient care in locations including private homes, commercial facilities, retirement homes, and long-term care facilities. This is an active and rewarding role that will let you build relationships with patients and see the difference that you make in their lives and healthcare outcomes.

In the Mobile Lab Patient Technician role you will:

- Organizing a daily schedule of visits to facilities and private residences in order to collect specimens as per physicians’ requests, planning your route according to courier times, specimen integrity, and required travel time.
- Performing phlebotomies, connecting/disconnecting holter monitors, and performing ECG tracings.
- Collecting and delivering specimens to designated labs for testing.
- Accession, spin, separate and prepare for transport to reference lab as required.
- Booking patient appointments, requesting required information from patients, explaining the specimen collection process and ensuring patients have followed necessary test protocol prior to specimen collection.
- Liaising with doctors, facility staff, and CCAC staff regarding patient problems, changes in scheduling, specimen collection procedures, and other matters.

This is a Part Time role suitable for an individual seeking early shifts and the ability to maintain a good work/life balance.

**Are You a Good Fit?**

LifeLabs is seeking an emphatic and adaptable person who can deliver exceptional customer service and relate to patients even in stressful situations. Do you have:

- Valid driver’s license with a clean driving record and access to a vehicle.
- Satisfactory criminal reference check.
- Phlebotomy experience.
- Excellent communication skills to enable you to relate with a wide variety of people.
- Problem solving skills and the ability to think quickly on your feet.
- Ability to maintain the strictest standards of patient privacy and confidentiality.

At LifeLabs, great employees are at the heart of everything we do. That’s why LifeLabs provides more than just competitive compensat