Community Support Representative/reception

3 weeks ago


London, Canada Humane Society London & Middlesex Full time

**Job Title**: Community Support Representative/Reception
**Employer**: Humane Society London & Middlesex **Location**: 624 Clarke Rd., London, Ontario
**Terms of Employment**: Full-time
**Anticipated Start Date**: As soon as possible
**Work Setting**: Animal shelter
**Salary**: Hourly wage will commensurate with experience

Humane Society London & Middlesex is a non-profit charitable organization that improves the lives of animals in our community by providing temporary shelter and appropriate new families for unwanted, abandoned, abused or neglected animals. **We are currently hiring to fill a Full-Time Community Support Representative/Reception position on our team.** This position is to start as a 6-month contract.
- oriented approach is essential.

The goal is to make our guests feel comfortable and valued on our premises.

**Responsibilities**
- Keep an organized working space stocked with necessary materials (pens, paper, clipboards etc.,)
- Greet and welcome guests coming into the shelter for reasons related to owner surrenders and animal adoptions (cats, dogs and small animals).
- Accept donations and place in donation bin/sort donations.
- Comfortable learning database software programs and POS systems
- Receive letters and packages and redistribute them to the appropriate areas.
- Keep updated records and or/files
- Responsible for performing duties in a professional, proactive manner in order to achieve and maintain good public relations and excellent customer service.
- Must use discretion and good judgment at all times and ensure adherence to the shelter code of conduct.
- Adhere to all shelter policies and protocols.
- Closely and regularly communicate with the Animal Health and Services Manager and Adoptions Team.
- Immediately report all incidents of injury, property damage, absence of or failure of a protective device and/or equipment to the supervisor.
- Work in compliance with the Occupational Health and Safety Act and its regulations.
- Ability to lift and carry a minimum of 50 lbs.
- Other duties as assigned.

**Qualifications**
- High school diploma or GED equivalent.
- Minimum 6 months previous customer service experience (experience in a shelter or veterinary clinic would be an asset).
- Knowledge of a variety of animals, animal behaviour and their care requirements, ideally in a shelter environment is an asset.
- Exceptional computer skills with regard to social media.
- Exceptional verbal/written communication and interpersonal skills, with the ability to share information and provide feedback.
- Self-starter who takes initiative and is able to work independently with mínimal supervision.
- Must be a team player with proven leadership skills and customer service experience.
- Ability to multi-task, prioritize and adapt to change using strong organizational and time management skills.
- Ability to maintain confidentiality.
- Must not have allergies limiting or affecting exposure to animals.
- Valid Ontario Driver’s G level license and reliable transportation with the ability to travel occasionally.
- Must be able to work flexible hours including weekends and an open availability.
- Must be able to work with other staff, volunteers and the public in a positive, professional manner.
- Must have a genuine interest in and concern for the overall well-being of animals and demonstrate empathy and compassion for shelter animals.

HSLM is also committed to developing inclusive, barrier-free selection processes, and work environments. If contacted in relation to a job opportunity, please advise us in a timely fashion of any accommodation measure which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

**Salary**: From $16.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Monday to Friday
- On call

Ability to commute/relocate:

- London, ON N5V 3K5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person



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