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Front Counter Sales Associate

4 months ago

Langley, Canada Country Lumber Full time

_**Great opportunity to establish yourself with a growing company**_

**Basic Function and Scope of Responsibilities / Position Overview**:
The Sales Counter Associate is responsible for conducting all sales functions in a professional manner for counter customers by providing prompt and efficient service to achieve maximum sales and customer satisfaction. Strong communication and interpersonal skills are a must, with the ability to deal with conflict management.

**Principal Responsibilities**:

- Exhibit a positive, friendly, and helpful attitude with customers by developing professional relationships.
- Assess customer needs and provide expert advice on our products.
- Communicate effectively with customers, store associates and management to exceed all client sales and service expectations.
- Maintain a professional demeanor and attitude with team members, customers, store associates and managers.
- Follow up on orders and answering phone calls.
- Record and complete transactions with sales orders.
- Comply with company policies and procedures regarding loss preventions and breakage of goods.
- Adhere to company standards, policies, and procedures.
- Perform other duties as requested by management.

**Knowledge, Skills, Ability and Experience**:

- 3 to 5 years sales experience**:

- required**:

- Knowledge in lumber and building materials -**an asset, but not required.**:

- Experience in customer service - **an asset, but not required.**:

- Languages: Fluent in Punjabi and/or Hindi **- an asset, but not required.**:

- Enjoys working with people, exhibits a positive attitude, and proven ability to work under pressure.
- Analytical, excellent problem-solving skills and proficient computer skills.
- Flexible and able to adapt to operational needs and deadlines.
- Excellent listening, communication and interpersonal skills with customers, employees and management.
- Ability to work with a high sense of urgency and drive, able to set priorities and deliver results within deadlines, and ability to remain calm in stressful situations.
- Autonomous and dependable, while working in a team and contributing to the overall company goals.

**Working Conditions**:

- Ability to stand and/or sit for an hour, or more, at a time.
- Ability to lift items weighing 3 lbs. to 50 lbs.
- Availability: 5 days per week, Monday through Saturday, during store hours.
- **Hours of Operation**: Monday - Friday: 6:00am to 5:00pm; Saturdays: 8:00am to 4:30pm

**Compensation**:

- Benefits and RRSP match after 3 months’ probation is successfully completed.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Paid time off
- Vision care

Day range:

- Monday to Friday
- Weekend availability

Shift:

- 8 hour shift

**Experience**:

- construction/building material: 1 year (preferred)
- sales: 3 years (preferred)

Work Location: In person