Supervisor, Mcc Quality and Education

2 weeks ago

Dartmouth, Canada Medavie Health Services Full time

Position Type:
Temporary - Temporaire

Closing date:
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

Reporting to the Manager of Quality and Research, the Emergency Health Services (EHS) Medical Communications Centre (MCC) Quality and Education Supervisor shall be responsible for quality management and training in the EHS MCC, ensuring contractual and organizational requirements are identified and met. This position will supervise and coordinate the ongoing assessment and improvement overall MCC performance by developing key indicators, monitoring performance and effectively reporting the findings to stakeholders. The position will also ensure compliance with staff training requirements, including orientation training, continuing education and remedial training.

The supervisor will report to the Manager of Quality and Research and work closely with the Manager of Clinical Services, MCC Manager, the EHS Provincial Medical Director, Clinical Quality Program Lead, Risk Management Coordinator, Clinical Supervisors, the MCC Operations leadership team and MCC communications officer (CO) staff members.

As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Duties and Responsibilities:

- The position entails, but is _
- not limited to_
- the following:_

Quality
- Manages the coordination and administration of the International Academy of Emergency Dispatch (IAED) Advanced Medical Priority Dispatch System (AMPDS)
- Coordinates key MCC quality management processes, including reporting.
- Coordinates and performs AQUA audits.
- Monitors and improves data quality within the MCC.
- Collects and utilizes quality information for quality management purposes. This data collection includes: CAD data, AQUA reports, occurrence reports and observation of real-time CO performance.
- Communicates to the MCC Manager, and other key stakeholders CO performance levels through performance reports and documentation,
- Develops quality improvement initiatives based on quality data.
- Utilizes performance measures to gauge educational requirements and assess outcomes of education programs.
- Participates in and supports research under the direction of the Performance Manager /designate in collaboration with the research coordinator.
- Leads, supports and/or participates in evaluations of initiatives related to MCC.
- Conducts case reviews, as necessary, and participates in case investigations such as root-cause analysis.

Accreditation
- Oversees and coordinates IAED accreditation processes, including the maintenance and acquisition of all accreditation related documentation. Performs gap analysis on new standards and communicates results to P&D Manager of Quality and Risk, MCC Manager Systems & Deployment, and other stakeholders.
- Ensures MCC is compliant with the IAED accreditation standards. Oversees and/or coordinates implementation of interventions required to ensure standards are met or exceeded.
- Participates in the development and implementation of MCC-related policies and procedures. Monitors MCC policy compliance and identifies factors contributing to sub-standard performance.

Education/Learning
- Manages orientation and continuing education by coordinating administrative requirements, conducting needs assessments, developing curriculum, designing evaluation strategies and delivering education.
- Responsible for the design and delivery of non-technical and technical education, which includes CAD, AMPDS, AQUA and others.
- Incorporates

  • Manager, Medical Communications Performance

    3 days ago

    Dartmouth, Canada Emergency Medical Care Inc. (EMC) Full time

    Reporting to the Senior Manager Medical Communications and Patient Flow, the Manager of Medical Communications Performance, Education, Clinical Care and Standards is responsible for the overall management, design, development, implementation, evaluation and maintenance of comprehensive programs related to clinical and operational quality management,...

  • Early Childhood Educator

    6 days ago

    Dartmouth, Canada The Growing Place: Early Education Centre Ltd. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: College/CEGEP - Experience: Experience an asset **Work setting**: - Child care centre - Urban area **Tasks**: - Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children - Supervise staff,...

  • Patient Flow Coordinator 6-month Term

    2 days ago

    Dartmouth, Canada Medavie Health Services Full time

    Position Type: Temporary - Temporaire Closing date: 2024-04-17 Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's...

  • Operations Supervisor

    6 days ago

    Dartmouth, Canada ARCP Full time

    **Operations Supervisor - ARCP** ARCP is a heavy civil construction company specializing in mass excavation, drilling and blasting, site servicing and main installation, concrete placement and asphalt paving. Based in Dartmouth, Nova Scotia. We are currently looking to add a **Construction Operations Supervisor **to join our growing team in the HRM....

  • Production Supervisor, Steel

    4 days ago

    Dartmouth, Canada Irving Shipbuilding Full time

    **PRODUCTION SUPERVISOR, STEEL** **Located at 3099 Barrington Street in Halifax, Nova Scotia, Canada, B3K 5M7, and 35 Micmac Boulevard, Dartmouth, Nova Scotia, Canada, B3A 4Y8, Irving Shipbuilding is proud to be Canada’s National Shipbuilder. Over the next 30 years, our shipbuilders will construct 20+ modern patrol ships and surface combatants for the...

  • Production Supervisor

    Found in: Talent CA C2 - 1 week ago

    Dartmouth, Canada Maritime Paper Full time

    Maritime Paper Products LP is a dynamic and team-oriented company. We believe that hiring the best people results in superior packaging and stronger relationships with our customers. With broad capabilities, including in-house graphic and structural design, plate-making, and manufacturing for retail-ready display, we provide excellence in packaging...

  • Early Childhood Educator

    3 days ago

    Dartmouth, Canada Willowbrae Academy Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: Experience an asset **Work setting**: - Child care centre **Tasks**: - Order supplies and equipment - Assist early childhood educators or supervisors in keeping records - Observe children for signs of potential learning or behavioural...

  • Operations Supervisor

    Found in: beBee jobs CA - 4 days ago

    Dartmouth, Canada ARCP Full time

    Salary: Operations Supervisor - ARCPARCP is a heavy civil construction company specializing in mass excavation, drilling and blasting, site servicing and main installation, concrete placement and asphalt paving. Based in Dartmouth, Nova Scotia. We are currently looking to add a Construction Operations Supervisor to join our growing team in the HRM. Reporting...

  • Early Childhood Educator

    6 days ago

    Dartmouth, Canada Victoria Children's Centre Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 3 years to less than 5 years **Work site environment**: - Noisy - Non-smoking **Work setting**: - Child care centre - Urban area **Tasks**: - Develop and...

  • Operations Supervisor

    Found in: beBee S CA - 4 days ago

    Dartmouth, Canada ARCP Full time

    Salary: Operations Supervisor - ARCPARCP is a heavy civil construction company specializing in mass excavation, drilling and blasting, site servicing and main installation, concrete placement and asphalt paving. Based in Dartmouth, Nova Scotia. We are currently looking to add a Construction Operations Supervisor to join our growing team in the HRM. Reporting...

  • Paint Department Foreman

    1 day ago

    Dartmouth, Canada Quality Blasting and Coating Limited Full time

    **Summary** Quality Blasting and Coatings, a member of the Cherubin Group of Companies, has an exciting opportunity to join our team as a General Foreman. The General Foreman is responsible for the day to day and week to week organization and coordination of all activities in the Quality Blasting and Coatings coatings facilities that has been assigned to...

  • Shop Foreman

    3 hours ago

    Dartmouth, Canada Quality Blasting and Coating Limited Full time

    Quality Blasting and Coatings LTD, a member of the Cherubini Group of Companies, is looking for a Shop Foreman to join our team in Dartmouth, Nova Scotia! **Summary** At Quality Blasting Coating, the Foreman plays a critical role in overseeing the coating operations and ensuring efficient and safe task execution. The Foreman's responsibilities encompass...

  • Supervisor

    3 hours ago

    Dartmouth, Canada Brycon Construction Limited Full time

    **Supervisor Responsibilities**: - Detailed oriented and knowledgeable of utility specifications and construction safety regulations - Experience in interpreting project plans as well as demonstrated leadership, communication and problem-solving skills. - Supervising and instructing the construction team as well as subcontractors. - Educating site workers...

  • Maintenance Supervisor

    2 weeks ago

    Dartmouth, Canada GTL Transportation Inc. Full time

    The GTL Team is growing, and we are looking for a qualified 310T Maintenance Supervisor to join our team! The Maintenance Supervisor will oversee the day-to-day operations of a maintenance department and the supervision of a team responsible for the preventive maintenance and repair of fleet. Ensure all repairs and/or maintenance to equipment is...

  • Maintenance Supervisor

    1 week ago

    Dartmouth, Canada GTL Transportation Inc. Full time

    The GTL Team is growing, and we are looking for a qualified 310T Maintenance Supervisor to join our team!The Maintenance Supervisor will oversee the day-to-day operations of a maintenance department and the supervision of a team responsible for the preventive maintenance and repair of fleet. Ensure all repairs and/or maintenance to equipment is performed...

  • Housekeeping - Supervisor in Training

    2 hours ago

    Dartmouth, Canada Zatzman Sportsplex Full time

    **Housekeeping** **Supervisor in Training** The Zatzman Sportsplex, built in 1982, is a family-focused health, fitness, and recreation complex that serves Dartmouth’s communities and all regions of the Halifax Regional Municipality. The facility hosts a variety of facilities and services including a double gymnasium, a large fitness centre, community...

  • 310t Maintenance Supervisor

    7 days ago

    Dartmouth, Canada GTL Transportation Full time

    The **GTL Team** is growing, and we are looking for a qualified 310T Maintenance Supervisor to join our team! The **Maintenance Supervisor **will oversee the day-to-day operations of a maintenance department and the supervision of a team responsible for the preventive maintenance and repair of fleet. Ensure all repairs and/or maintenance to equipment is...

  • Quality Assurance Manager

    7 days ago

    Dartmouth, Canada Signature Supplements Full time

    The Quality Assurance Manager provides the business with clear guidance on quality management system requirements and improvements. The right person will be a flexible and adaptable team-player, have excellent people management and communication skills with experience in a fast-paced environment. Experience with natural health products and/or pharmaceutical...

  • Maintenance Supervisor

    Found in: Talent CA 2A C2 - 2 weeks ago

    Dartmouth, Canada GTL Transportation Inc. Full time

    The GTL Team is growing, and we are looking for a qualified 310T Maintenance Supervisor to join our team!The Maintenance Supervisor will oversee the day-to-day operations of a maintenance department and the supervision of a team responsible for the preventive maintenance and repair of fleet. Ensure all repairs and/or maintenance to equipment is performed in...

  • Maintenance Supervisor

    Found in: Whatjobs CA C2 - 1 week ago

    Dartmouth, Canada GTL Transportation Inc. Full time

    The GTL Team is growing, and we are looking for a qualified 310T Maintenance Supervisor to join our team! The Maintenance Supervisor will oversee the day-to-day operations of a maintenance department and the supervision of a team responsible for the preventive maintenance and repair of fleet. Ensure all repairs and/or maintenance to equipment is performed...